Jerry Smith, Multidisciplinary intercultural communications specialist

About

Language and communication professional with a multidisciplinary background in writing instruction, editing, teaching, instructional design, content development, and administration. I help people understand ideas clearly, organize their ideas efficiently, present new material effectively, and manage projects with planning, communication, and reliability. My background is a blend of sensitive intercultural communication, honed written communication skills, customer support, task management, creativity, and administrative skills, making me comfortable in roles centered on clarity, communication, education and organization.

Experience

NationsUniversity®

Apr 2017 – Present

USA

English Composition Instructor & Course Manager

• Coach and train students in writing with increased accuracy, balance, continuity, clarity, economy, variety, and cohesion utilizing asynchronous teaching methods. • Conduct presentations designed to complement student learning. • Credited with noticeable improvement in overall student academic writing across degree programs. • Engaged in continuous written intercultural communication that facilitates learning in an asynchronous learning environment. • Improved grading rates from the English composition department from 2-3 weeks to 1-2 weeks. • Manage the English Composition undergraduate course including periodic curriculum revision. • Sensitive to challenges faced by managing multinational enrollees resulting in favorable feedback from graduating students. • Wrote technical writing module and email writing module for use in the composition course.

Self Employed

Apr 2016 – Present

Remote

Freelance Creative Content Writer

• Consistently meet strict deadlines through strong time-management and self-directed project coordination. • Develop ESL teaching and learning materials, including course modules, lesson content, and explanatory texts. • Ensure all content is proofread, polished, and aligned with client style guides and branding requirements. • Produce original content on a wide range of topics, researching unfamiliar subjects as needed to ensure accuracy and depth. • Provided original content for organizations such as Crossmap News, OnTESOL, and Tomedes Translation Company, contributing articles and specialty pieces as requested. • Write and edit content for digital platforms, E-books, educational materials, and service websites.

Self Employed

Dec 2012 – Present

Remote

Freelance Remote ESL (English as a Second Language) Content Editor

• Adapt language and structure for target audiences to ensure accuracy, readability, and cultural appropriateness. • Assist authors in conveying thoughts and intended meanings to ensure clear expression of ideas, logical flow, and desired tone across topics such as business, law, marketing, professional counseling, technology, and dentistry. • Edited over 100 ESL adult writing assignments per month from 2014–2021, consistently maintaining strong quality ratings. • Improve grammar, vocabulary, punctuation, and nuance across a wide range of client documents while meeting deadlines. • Perform line editing, content editing, copy editing, and proofreading based on each client requests for academic writing, business writing, marketing, and social media writing. • Provide courteous, tactful, written feedback that supports customer confidence and growth. • Strengthen accuracy, clarity, and conciseness in business documents such as reports, proposals, plans, and correspondence.

Self Employed

Jun 2004 – Present

Remote

Freelance Remote English Language Tutor

• Assess individual learner needs and levels based on CEFR standards. • Collaborate with adult learners to develop English skills for business, career, interview, IELTS Speaking, marketplace, and academic needs. • Consistently rated near 5/5 on the customer satisfaction index across multiple tutorial platforms (Cambly, Preply, English First, Verbling); once listed as a Super Tutor on Preply. • Facilitate learning within a comfortable, empathetic, and supportive intercultural environment. • Incorporate a variety of teaching strategies and resources into individualized lessons that engage students in four-skill activities and provide feedback on learner progress. • Manage multiple client requests and schedule classes across multiple time zones. • Prepare lessons tailored to individual clients targeting specific areas for development. • Teach young learners in developing their spoken and written English skills with reading comprehension activities. • Tutor academic, business, marketplace, professional, and child clients.

U-Talk in Summit Online English Center

Sep 2013 – Dec 2016

Philippines

Human Resources Manager of Personnel & Training

• Contributed to a major reduction in customer complaints from 24% to 4% in the first year by improving employee communication, training, and quality control processes. • Created and implemented an employee evaluation system to identify strengths, address skill gaps, and guide development for between 50–70 regular and part-time employees. • Designed a modular induction program that allowed flexible onboarding between 2–4 weeks tailored to company operational needs. • Formulated an efficient applicant screening process that improved hiring consistency and reduced wasted resources. • Program manager for training and development programs, that included training assessments, employee coaching, and course development. • Rebuilt the quality assurance program that promoted a culture of seeking feedback, leading to stronger employee performance. • Served as a liaison between upper management and employees, composed company memos and policies, supporting transparent communication and stronger workplace relations.

Holy Blessing Montessori

Jun 2011 – Apr 2012

Philippines

High School Administrator

• Conducted teacher training to improve lesson delivery, classroom management, and student learning outcomes. • Developed skills in program planning, professional presentations, and academic coordination. • Ensured school operations complied with government policies and educational guidelines. • Helped resolve conflicts that would arise between students, teachers, and parents through calm, constructive communication. • Managed personnel needs, including training support, communication, and day-to-day coordination. • Participated in academic and behavioral counseling to assist students and support family engagement. • Supported organizational development by helping strengthen internal systems and school-wide processes.

21st Century Foreign Language Institute

Aug 2007 – Dec 2009

South Korea

Course Manager & Instructor at Samsung English Intensive Course

Course Manager & Instructor at Samsung English Intensive Course | 21st Century Foreign Language Institute August 2007 – December 2009 | Suwon, South Korea | Assigned to Samsung Electro-Mechanics • Designed highly efficient curriculum that fully utilized each hour of the 6-hour training day covering 10 week periods for 12-member cohorts. • Conducted assessments and individualized feedback on strategies for improving English skills. • Consistently received high ratings from graduates over a 3-year period. • Delivered a complete overhaul of the English Intensive course which improved stakeholder feedback to consistent 5/5 ratings. • Instructed professionals in recurring 10-week in-residence intensive English course for Samsung employees at all levels. • Routinely prepared reports on each enrollee to communicate progress to executive management. • Trained learners on the Oral Proficiency Interview–Computerized (OPIc) and had the first student to achieve a 4.0.

United States Air Force

Mar 1989 – Oct 1998

USA

NCO (Non-Commissioned Officer)

NCO (Non-Commissioned Officer) | United States Air Force March 1989 – October 1998 | Sheppard AFB, Texas / Offutt, AFB, Nebraska / Misawa AB, Japan Correctional Custody Supervisor (Program Manager) | 1996–1998 • Evaluated personnel readiness and compatibility with military life making recommendations to commanders for member retention or dismissal from military service. • Overhauled the existing 6-week correctional custody program, creating an efficient, updated system adhering to military law praised by commanders. • Prepared progress reports for commanders, delivered program presentations to base commander, ran an efficient retraining program with an approximate 80% success rate. • Retrained approximately 50 wayward military personnel over a 2-year period in service standards and core military values; assessed individual suitability for continued service. • Trained service members in enhanced discipline, professionalism, and military law. Technical School Instructor (Aerospace Ground Equipment) | 1994–1996 • Assessed student progress, provided individualized feedback, prepared reports, and supported learning through practical and theoretical training. • Delivered instruction in the 12-week Aerospace Ground Equipment (AGE) curriculum to diverse classes of 6–15 airmen; involved in occasional curriculum and test revision. • Developed technical training programs, wrote technical materials, and course documentation. • Earned Master Instructor status for exemplary teaching performance and contribution to technical training. • Subject matter expert for the C-5 Air Conditioning Unit and EPA Universal Refrigerant Recovery course.

Education

De La Salle University

Jun 2012 – Present

PhD, Language Education (15/60 units completed)

NationsUniversity®

Dec 2013 – May 2017

Master's, Theological Studies

National Institute of Business Management

Jan 2015 – Jan 2016

MBA, Human Resources Management

Trinity Graduate School of Apologetics & Theology

Sep 2011 – Nov 2014

PhD, Christian Education

De La Salle University

Jun 2004 – Apr 2007

MA, Teaching English (ESOL)

Wayland Baptist University

Jan 1989 – Jan 1995

Bachelor of Science, Occupational Education (Corporate Training & Development)

Jerry Smith

Multidisciplinary intercultural communications specialist

Skills

Languages