Thandeka Nyathi

Customer service representative

Message

Intro

Johannesburg, South Africa

CRM SUPPORT AGENT at Ithemba Properties

Studied Grade 12 at Glenbrack High school

Consumer Services

Joined November 7, 2023

Skills

Languages

English

Fluent

About

I currently serve as a CRM support professional, having previously held a position as a telesales agent with Absa Bank, where I provided credit card services. I consistently deliver exceptional results and am driven by my aspirations. I am confident in my ability to seamlessly integrate into your team and make significant contributions. My dedication lies in offering unparalleled support to both team members and clients. I excel in tasks such as scheduling meetings, managing correspondence, and facilitating message exchange to enhance office collaboration. My positive demeanor and strong interpersonal skills complement my work ethic, making me a valuable addition to your team. I am a skillful candidate with a commitment to teamwork, exceptional organizational abilities, and excellent communication skills. I am a dependable professional who is unwavering in my commitment to delivering top-notch support to both clients and colleagues.

Experience

Ithemba Properties

Dec 2022 – Present

Maboneng

CRM SUPPORT AGENT

My role as a crm support agent includes: Monitoring relationships with existing customers through CRM systems Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales.

I-Talk Financial Services

Jan 2018 – Dec 2018

Randburg

Telesales agent

Closing sales deals. ● Keeping record of calls and relevant details. ● Taking incoming calls. ● Updating customer details. ● Assisting in resolving customer complaints/disputes. ● Providing information to customers. ● Converted 89% of phone calls into sales· ● Maintained 100% accuracy. ● Made Outbound calls in a high volume call center atmosphere ● on a dialer system to current and new Absa bank customers

Education

Glenbrack High school

Jan 2011 – Nov 2015

High school , Grade 12