The Love and light, Positive, energetic and fast learning young women. 10 plus years of customer service experience, with a reputation for nurturing customers.

About

I have worked in the insurance industry for the past 5 years. I have also worked with propane scheduling setups and deliveries. Dispatching technical teams when there were leaks reported and for emergency deliveries. I am a great listener and I catch up very quickly. I am not afraid to ask questions and take the time to find resolve for my customers. I am dedicated to knowing thoroughly what my role is so that I can be great at my job. I am also looking for an opportunity to advance my career.

Experience

Excellus Blue Cross and Blue Shield

Oct 2016 – Feb 2022

Syracuse, NY

Customer Service Level 3

My unit was responsible for responding to inquiries by telephone, email, or chat to provide non-technical problem resolution. Resolving complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. After analyzing the customers needs and referring them to other service or technical departments for follow up or additional information.

Suburbane Propane

Oct 2014 – Dec 2017

Syracuse, NY

Customer Service representative/ dispatcher

Working with the dispatch center included scheduling fuel deliveries. Weather on a consistent basis monthly or weekly. We also dispatched emergency deliveries and safety teams when critical situations occurred. As a level 3 customer service tech, I could also reach out to local facilities. In a customer's region, In storm seasons when lines may be down this keeps cut off families from freezing.

Education

SUNY Canton

Aug 2004 – May 2005

Associates , Humanities

The Love and light

Positive, energetic and fast learning young women. 10 plus years of customer service experience, with a reputation for nurturing customers.

Skills

Languages