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Theodore Jade

I am a Customer Service professional with transferrable skills including technical skills, emotional intelligence, and interpersonal communication.
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Gemological Institute of America (GIA)
Sep 2022 – Sep 2023
Carlsbad, CA
Lab Assistant
Conducted precise and accurate diamond weighing and scanning procedures, ensuring meticulous data entry into the institute's systems. Utilized Excel and Spectrum software to digitally transmit stones to international destinations, facilitating seamless global communication and collaboration. Demonstrated strong independence and self-reliance in managing day-to-day tasks, ensuring smooth operation and adherence to deadlines.
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Jan 2021 – Aug 2022
Vista, CA
Cared for a house of 6 developmentally disabled seniors. Managed and administered daily medications for each client. Provided homemade cooked meals to all clients in the house for each meal and managed individual nutritional needs. Daily care tasks such as assistance with bathing, feeding, transportation to appointments, and general wellbeing.
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Sep 2019 – Jan 2021
Oceanside, CA
Fast paced, high stress environment and high levels of multi-tasking. Responsibly for maintaining a cleanliness in my section and food-handling requirements when serving guests. Worked sections of 4-10 tables, responsible for taking their orders, refilling drinks, running their food and taking payments for meals. Used handheld devices to take orders and POS computer systems.
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Domino's Pizza
Jun 2015 – Jan 2019
Tempe, AZ
General Manager
Responsible for managing a staff of 20+ people, scheduling, running shifts, and minimizing turnover through team building and incentives. Monthly and weekly meetings with management team to ensure adherence to sales and production goals. Top-tier customer service in order to solve problems and keep customers satisfied. Proficiency in Microsoft. Able to maintain structure in fast paced and stressful environments