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Theophilus Kayode

BSc. Computer Science with 3 years of Administrative Virtual Assistance Experience including Technical Support and CRM System.

Lagos, Nigeria
Technical Support Agent at Wicrypt
Studied Computer Science at Ajayi Crowther University
Joined August 7, 2021



I am a dedicated personal and virtual assistant with 3 years experience, I have strong knowledge in providing superior admin support to individuals, teams and organisations. I am a jack of many trades - Email and calendar management, web research, English-Yoruba translation, data entry, customer support and data management proficient in Word, Excel and PowerPoint. I am also competent with Zoom and Slack. I always have a positive attitude and give my best at work, and I have always done better than what was expected of me. I promise to give my best effort at work and do what I'm told.. I am confident we will work successfully together.
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Jan 2023 – Present
Technical Support Agent
Key qualifications and Responsibilities: Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track client' devices issues through to resolution, within agreed time limits. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers). Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals. Maintain jovial relationships with clients.
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Magnonet Integrated Technology Service
Mar 2021 – Dec 2022
Network Engineer
Implementing new network solutions and improving the efficiency of current networks Installing, configuring and supporting network equipment. Arranging scheduled upgrades. Reporting network status to key stakeholders.
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Ajayi Crowther University
Feb 2016 – Sep 2020
Bachelor of Science, Computer Science