Hello, Welcome to my profile. You can call me Tessy. I have been in the customer service industry for 6 years. Through my experiences, I have learned to assist clients effectively and to understand the purpose of their concern. I can respond to customer's issues and questions in a professional and timely manner in order to maintain a high level of customer satisfaction.
I have acquired valuable skills that allow me to deliver high-quality results and have also efficiently provided phone, emails and social media chat support. What sets me apart from others is my communicative, problem-solving, Empathic and friendly disposition.
These are the Soft wares / Tools I can use:
✔ Zendesk
✔Intercom
✔Fresh desk
✔Ecommerce
These are the services I can offer you:
✔ Replying to customers emails and enquiries
✔ Answering product questions and handling Inbound and Outbound Calls
✔ Deal with Customers issues
✔ Assisting customers and understanding their concerns
✔ Providing solutions to customers problems, troubleshooting and escalating when necessary ✔Processing orders and refunds
✔Maintaining a high-level of customer satisfaction
✔Managing and resolving disputes
✔Product knowledge (written and verbal communication)
I am well organized, proactive, polite and can work under pressure. I am available to work as required and with every time zone as well.
Send me a message and I will be glad to jump on a call with you to discuss how i can bring my expertise to achieve a 100% customer satisfaction to your business.
Experience
U_GO services
Feb 2020 – Feb 2023
Lagos,Nigeria
Customer service representative/Data Entry
Responded to customer inquiries and complaints via phone, email, and live chat.
