I am an experienced Customer Service and Client Relations with a strong background in handling inquiries, resolving concerns, and ensuring a seamless customer experience. I excel in providing prompt and effective solutions through phone, email and chat support while maintaining high level of professionalism. My expertise lies in troubleshooting issues, and documenting processes to enhance service efficiency.
With experience in customer loyalty and retention focusing on building strong relationships, addressing dissatisfaction, and turning challenges into opportunities for improved engagement.
Experience
TELUS INTERNATIONAL PHILIPPINES
Mar 2024 – Mar 2025
Taguig City, Philippines
Help Desk Representative
Technical Support- Troubleshoot hardware/software issues, reset passwords, install/update software, resolve connectivity problems.
Customer Service- Respond to support requests, provide guidance, escalate issues, follow up with users. System Administration- Manage user accounts, track IT assets, assist with updates, monitor system issues. |
Documentation & Reporting- Log tickets, create user guides, generate support reports.
Training & Improvement- Educate users, suggest process improvements, learn new technologies.