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Thimna Magojane

Customer Service Agent

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Intro
Johannesburg, South Africa
Joined April 5, 2025

Skills

Languages

English
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Fluent
About
I’m a dedicated and people-oriented professional with a strong background in customer service. I genuinely enjoy helping others and take pride in creating positive experiences for customers. I’m highly motivated, reliable, and known for staying calm and solution-focused even in challenging situations. I’m especially interested in roles where I can interact with people, solve problems, and represent a company in a way that builds trust and satisfaction. I enjoy working in team environments but also thrive when working independently and taking initiative. My strengths are-Excellent communication skills, I listen carefully, speak clearly, and tailor my approach based on the customer’s needs.Problem-solving ability – I’m quick to analyze a situation and find the best solution while keeping the customer’s experience in mind.Empathy and patience – I treat every customer with respect and understanding, which helps in building rapport and de-escalating tough situations.
Experience
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Ara call centre
Feb 2021 – Nov 2022
Cape Town
Customer service agent
Customer service agent