Thisuni Nethma , Extremely motivated to constantly develop my skills and grow professionally. Confident in my ability to come up with interesting ideas.

Experience

SARATH ENTERPRISES

Jan 2020 – Dec 2021

Colombo

RECEPTIONIST

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Greet and welcome guests in person and on phone; answer and direct inquiries to designated department. Maintain log books, including sign-in/out logs, front desk expenditures, and calls received. Pick up and sort daily incoming correspondence and deliver sorted mail to addressees. Received a positive feedback based on customer satisfaction surveys. Provided excellent quality customer service by patiently listening and communicating company policies with empathy.

SARATH ENTERPRISE

Jan 2020 – Dec 2021

Colombo

BILL CLERK

Projects such as gathering information by phone, letter, email and in person. Recording and updating databases. Ability to multitask. Works efficiently in a fast-paced environment. Highly organized with great time-management skills. Strong customer service skills.

Education

International Airlines & Aviation College - lAAC

Sep 2020 – Sep 2021

Diploma in Cabin Crew, Customer service. Mindset Organized. Persuasive communication style. Adaptable nature data management. Scheduling. Excellent judgment. World Geography

Thisuni Nethma

Extremely motivated to constantly develop my skills and grow professionally. Confident in my ability to come up with interesting ideas.

Skills

Languages