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Thisuni Nethma

Extremely motivated to constantly develop my skills and grow professionally. Confident in my ability to come up with interesting ideas.

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Colombo , Sri Lanka
Studied Customer service. Mindset Organized. Persuasive communication style. Adaptable nature data management. Scheduling. Excellent judgment. World Geography at International Airlines & Aviation College - lAAC
Consumer Services
Joined September 15, 2022

Skills

Languages

English
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Intermediate
Experience
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SARATH ENTERPRISES
Jan 2020 – Dec 2021
Colombo
RECEPTIONIST
Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Greet and welcome guests in person and on phone; answer and direct inquiries to designated department. Maintain log books, including sign-in/out logs, front desk expenditures, and calls received. Pick up and sort daily incoming correspondence and deliver sorted mail to addressees. Received a positive feedback based on customer satisfaction surveys. Provided excellent quality customer service by patiently listening and communicating company policies with empathy.
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SARATH ENTERPRISE
Jan 2020 – Dec 2021
Colombo
BILL CLERK
Projects such as gathering information by phone, letter, email and in person. Recording and updating databases. Ability to multitask. Works efficiently in a fast-paced environment. Highly organized with great time-management skills. Strong customer service skills.
Education
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International Airlines & Aviation College - lAAC
Sep 2020 – Sep 2021
Diploma in Cabin Crew, Customer service. Mindset Organized. Persuasive communication style. Adaptable nature data management. Scheduling. Excellent judgment. World Geography