Thomas Kraft, Relationship Driven CS/Account Management Professional

About

I use my goal oriented and relationship driven nature to deliver an exceptional customer experience. I have experience in a variety of different sales roles, from cold outreach as a BDR to post sale account management and retention.

Experience

Chesapeake Public Schools

Nov 2023 – Present

Long-Term/Substitute Teacher

• Facilitated positive and engaging learning environments in various classrooms, showcasing adaptability and effective communication skills. • Collaborated seamlessly with educators and staff, ensuring a smooth transition for both students and colleagues. • Employed strong organizational skills to efficiently manage diverse educational settings and address unique student needs. • Developed and maintained a flexible teaching approach, fostering an inclusive atmosphere conducive to student success.

WiLine Networks

Feb 2022 – Jun 2023

Customer Success Account Manager

• Played a pivotal role in a customer success team responsible for a wide range of tasks including relationship management, upselling, cross-selling, retention, and troubleshooting, ensuring a comprehensive and satisfying customer experience. • Developed and nurtured strong client relationships, actively listening to their needs and ensuring their success with our internet services. • Collaborated with cross-functional teams to understand customer requirements, contributing valuable insights for product improvements and customer satisfaction. • Conducted product training sessions for clients, enhancing their understanding and adoption of our services.

Dutchie

Aug 2021 – Jan 2022

Business Development Representative

• Cultivated relationships with potential clients, identifying opportunities for business growth within the cannabis technology sector. Responsible for booking and helping run various product demonstrations in collaboration with Account Executives. • Actively engaged with sales and marketing teams to align on talent acquisition strategies, driving company expansion.

PuWell

Feb 2021 – Aug 2021

National Account Executive

• Managed the full sales cycle, including lead generation, product presentations, and closing deals, contributing to the company’s growth in the cannabis sector. • Developed tailored solutions to meet client needs, strengthening customer relationships and driving revenue. • Maintained an in-depth knowledge of industry trends, positioning the company competitively within the market.

Cellular Sales/Verizon Wireless

May 2016 – Feb 2021

Account Manager/Small Business Consultant

• Utilized consultative selling techniques to understand clients’ needs, enabling a smooth transition to internal recruitment roles. • Served as a valuable link between clients and the company, fostering strong relationships that contributed to business success

Education

Regent University

Jan 2017 – Jul 2019

B.A., Organizational Leadership

Thomas Kraft

Relationship Driven CS/Account Management Professional

Skills

Languages