Thomas Wentzel

Here to help

Message

Intro

Mililani Town, United States

L2 Customer Support Champ at Cleo

Server at The Cheesecake Factory

Studied Kinesiology at University of Hawaii at Manoa

Joined December 29, 2023

Skills

Languages

English

Native or Bilingual

About

I have 10 years of customer service experience. Most of that experience is face-to-face. I also have experience in a high volume environment and have maintained the ability to keep calm in stressful situations. Recently I have gained remote customer service experience. I feel as though the many years of face-to-face customer service has really help accelerate my growth in online customer support. I started at my current company a year ago, tasked with basic chat support. In a year, I have taken on a multitude of responsibilities including fraud investigations, scheduling, transaction disputes, quality assurance, and have taken part in hiring interviews.

Experience

Cleo

Nov 2022 – Present

Remote

L2 Customer Support Champ

The Cheesecake Factory

May 2019 – Present

Kapolei, HI

Server

Ruscello at Nordstrom

Jun 2017 – Jun 2019

Honolulu, HI

Server

Robin M. Wentzel, LLC

Oct 2015 – Jun 2017

Honolulu, HI

Administrative Assistant

The Cheesecake Factory

Mar 2014 – Feb 2015

Honolulu, HI

Host

Macy's

Feb 2013 – Feb 2014

Honolulu, HI

Sales Associate

Education

University of Hawaii at Manoa

Aug 2012 – Dec 2022

Bachelor's, Kinesiology