Aspiring Customer Service Representative with over 3 years of experience in customer service and social media management. Skilled in communication, problem-solving, and providing exceptional customer care. Passionate about enhancing customer satisfaction and dedicated to upholding high standards in every interaction. Fluent in English and committed to continuous learning and professional growth.
Experience
Giao Giao Homestay's
Oct 2021 – May 2023
Da Lat
Social Media Manager
Researched customer trends to update social posts, achieving over 4,000 reach and 1,200 traffic on the fanpage within 3 months.
Utilized Excel, PowerPoint, and Canva to generate business model canvas reports.
Designed labels and visit cards, and operated a landing page to enhance user experience.
NBR Audio
Aug 2021 – May 2023
Sales Excutive
Negotiated deals with customers that resulted in mutually beneficial outcomes.
Advising customers on products.
Writing content about business products.
Customer Service
Jun 2019 – Mar 2020
Ho Chi Minh
Red Coffee
Assisted customers with inquiries, orders, and complaints to ensure a high level of customer satisfaction.
Managed transactions and maintained accurate records of sales and customer interactions.
Provided recommendations and upsold products based on customer preferences, contributing to a 15% increase in sales.
