I am a focused Professional with strong experience in administrative and customer service, fluent in English written and spoken. Demonstrates excellent communication and relationship-building skills. Committed to the delivery of high service standards, with a dedication to delivering solutions and solving problems. I am a genuine team player and adapt well to any situation that is put in front of me, whether it is prioritising a heavy workload.
I love dealing with customers. I really enjoy interacting with people and find no problem answering even the most trivial questions. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another.
As a team leader, I inherited customer satisfaction numbers that were at an all-time low of 30%, compared to the
company's aim of 85%. Served as a leader in increasing customer satisfaction, which has been stable at 89%, exceeding the company's aim of 85%.
Cross-selling of add-on services increased by 40%. Resolved a service mistake for a corporate client and saved a company account worth 10 million naira.
Experience
GLS
Sep 2022 – Present
Cracow, Poland
Warehouse Service Specialist
Handling parcels in a supervised warehouse.
Storing parcels according to the agreed key.
Support for the company's operating systems.
Scanning parcels with a manual scanner
