Titilade Olagoke, Customer Relationship Expert | Customer Service | Administrative Support | Communication Specialist

About

A Customer Service Professional with a demonstrated commitment to providing incredible service over the years. Possess strong communication skills that allow me to listen to a customer’s problem and suggest acceptable solutions. I am a quick and thorough decision maker with the ability to resolve customer concerns while keeping everyone satisfied. I am known to be dedicated to keeping my skills and knowledge up to speed by learning new customer relationships trends, work models, working with innovative customer service approaches and being part of a team of knowledgeable colleagues.

Experience

Nigeria Television Authority

Dec 2017 – Jul 2023

Abuja, Nigeria

Customer Officer (Reporter / Translator / Producer / Presenter)

Serving as a link between the station and clients for queries, enquiries, complaints and reports. Taking down all queries, seeing to it that they are attended to and following up duly. Brainstorming subject matters and selecting topics as they affect day to day living of clients and individuals for media projects, including videos and audio. Answering customer questions regarding billing, TV services, programmes and bouquets. Collaborating effectively with broadcast teams to deliver first-class, professional news reports. Providing appropriate commentary during live-to-air broadcasts while offering professional insight and opinions. Scripting news bulletins and breaking news updates for presenters, ensuring content is clear and factually correct. Recording and editing interviews for broadcast to strict quality standards and time limitations. Performing relevant background research on livelihood segments, ensuring accurate information was provided to audience. Using outstanding interpersonal and relationship-building skills to quickly develop positive rapport with interviewees.

Fresh FM

Nov 2015 – Oct 2017

Ibadan, Nigeria

Customer Support Associate

Responding to customer inquiries within company hours. Troubleshooting tech problems. Handling complaints to building strategies for improving the overall customer experience and fostering loyalty. Developed a wide range of relationships with government agencies, business and community leaders to stay on top of breaking news.

CEO Africa (Online Media)

Oct 2014 – Nov 2015

Ibadan, Nigeria

Customer Support Specialist

Constantly commended by supervisors for superior reporting skills and answering questions about the company’s products or services. Resolving issues and troubleshooting technical problems while conducting research and analyzed information from relevant sources, converting same into news stories. Wrote and reported features and news stories and reported events and news to the audience. Sourced and interviewed stakeholders and concerned persons for case studies and comments. Oversaw daily blog posts about general local and international happenings.

University of Ibadan Publishing House

Feb 2013 – Aug 2013

Ibadan, Nigeria

Customer Service Advisor

Resolved customer complaints and issues in a timely and professional manner. Edited and proofread materials prior to publication. Built and nurtured profitable customer relationships. Worked with graphic designers to create and utilize special visual elements to improve pages. Negotiated contracts with freelance writers and planned budgets. Decided whether a piece was ready for publication and approved final versions of the piece.

Education

BOWEN University, Nigeria

Feb 2010 – Apr 2014

Bachelors, Mass Communication

Obafemi Awolowo University, Nigeria

Mar 2009 – Feb 2010

Diploma, Local Government Studies

Titilade Olagoke

Customer Relationship Expert | Customer Service | Administrative Support | Communication Specialist

Skills

Languages