Customer Service Specialist deeply oriented to problem solving in the shortest possible time, and with the least possible intervention from the customer side. Ensuring them the best experience possible. I developed a solid experience in the banking sector.
Experience
Wise
Mar 2020 – Present
remotely
Customer Service Specialist
First contact resolution rate constantly above 80% when supporting customers via phone, email and chat in both Italian and English. Resolution of problems related to payments, all Wise products and the use of the website itself
