An experienced customer centric client service professional with excellent customer interface experience. I possess n in-depth knowledge of products and services and always motivated to maintain customer satisfaction and contribute to company success. I specialize in quality and speed optimization. I am articulate, enthusiastic and result-oriented with a drive for developing, sustaining partnerships and growing businesses.
Experience
ACCENTURE UK LMD
May 2022 – Present
Newcastle upon Tyne, United Kingdom
Customer Service Advisory Agent
- Worked with a deep understanding of customers' needs to express empathy, and proffered services and solutions based on those needs, in alignment with the company’s policies.
- Successfully carried out diagnosis and troubleshooting of technical faults.
- Upheld a routine procedure of taut account security and service health assessment.
- Carried out holistic investigation on areas of customer's accounts including billing, payment history, media services, account security, account details, including online accounts.
- Excellent analysis and communication of findings regarding key aspects of accounts with the Account holders.
