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Tobi Ijaduolu

Customer service advisor

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Intro
Nigeria
Customer Service Advisory Agent at ACCENTURE UK LMD
Information Technology & Services
Joined March 12, 2024

Skills

Languages

English
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Native or Bilingual
Spanish
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Basic
About
An experienced customer centric client service professional with excellent customer interface experience. I possess n in-depth knowledge of products and services and always motivated to maintain customer satisfaction and contribute to company success. I specialize in quality and speed optimization. I am articulate, enthusiastic and result-oriented with a drive for developing, sustaining partnerships and growing businesses.
Experience
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ACCENTURE UK LMD
May 2022 – Present
Newcastle upon Tyne, United Kingdom
Customer Service Advisory Agent
- Worked with a deep understanding of customers' needs to express empathy, and proffered services and solutions based on those needs, in alignment with the company’s policies. - Successfully carried out diagnosis and troubleshooting of technical faults. - Upheld a routine procedure of taut account security and service health assessment. - Carried out holistic investigation on areas of customer's accounts including billing, payment history, media services, account security, account details, including online accounts. - Excellent analysis and communication of findings regarding key aspects of accounts with the Account holders.