Tobi Olaniyan

About

Highly motivated and adaptable professional with a passion for embracing new challenges and thriving in dynamic environments. I excel under pressure and possess a strong track record of delivering exceptional results. Throughout my academic journey, I have demonstrated a natural ability to work collaboratively within teams, inspiring and bringing out the best in my colleagues as a natural motivator. My greatest strengths lie in my creativity and problem-solving skills, which I have honed during my studies in Business Management at university, where I tackled multiple assignments that required innovative thinking. Additionally, I am adept at working independently for extended periods, a skill I acquired during my five-year tenure at a boarding school, which instilled in me the value of self-reliance and personal growth. As I embark on new opportunities, I am eager to leverage my unique blend of skills to contribute meaningfully and make a positive impact.

Experience

TFL

Oct 2023 – Feb 2024

Remote

Transaction Specialist

Facilitate the approval of checks within the context of the Transport for London (TFL) Car Scrappage Scheme utilizing the Amdocs platform. • Improved efficiency and productivity by acquiring new skills. • Stayed current on processes and procedures to offer relevant assistance. • · Conduct thorough cross-verification of documents to ensure accuracy and compliance with established guidelines. • · Demonstrate a keen attention to detail during prolonged work hours to uphold the integrity of the approval process.

HMPO

Jan 2023 – Dec 2023

Remote

Customer Service Advisor

• Provided prompt and courteous customer service by handling a high volume of calls related to public transportation inquiries, service disruptions, and travel planning assistance • Maintained a comprehensive knowledge of Transport for London's services, routes, and schedules to provide accurate and up-to-date information to callers • Utilized active listening techniques to identify customer needs and offer personalized recommendations for the best travel options • Consistently met or exceeded key performance indicators (KPIs), such as call handling time, first call resolution, and customer

John Lewis

Jan 2021 – Dec 2021

Remote

Omni Suppliers Agent

• Provided exceptional customer service by answering inquiries and resolving issues related to passport applications, renewals, and processing times. • Effectively handled high call volumes, demonstrating strong multitasking and organizational skills • Consistently met or exceeded performance targets, including call resolution metrics and customer satisfaction ratings

Education

Manchester Metropolitan University

Sep 2019 – Jul 2022

Bachelors, Business Management

Skills