Tolani Awoyungbo

Message

Intro

abuja, Nigeria

Studied Social Works at University of ibadan, ibadan Nigeria

Studied Demography and Social Statistics at Covenant University Ota Ogun State Nigeria

Joined February 9, 2022

Skills

Languages

English

Fluent

About

I am very diligent person who possess an excellent problem solving skills. I can manage a significant work load and i have an impressive track record of achievement. I have worked a customer service assistant in my previous role and my supervisor and company ere impressed with my ability to have learn fast on the job, attend to customers promptly and profer solutions to their challenges and when it is beyond my scope i refer to the appropriate desk and follow through still there is a solution. Due to my attitude to work customers were delighted to come ro my desk and this resulted ro higher retention rate and increase in sales. I was also offered a supervisory role which entailed administrative task. The type of person I am means I always act as a positive role model for the company and I make sure i take responsibility for my ongoing professional development. If you hire me i believe you would quickly see positive return on your investment.

Experience

Ecobank Nigeria LTD

May 2015 – Feb 2022

Abuja

Customer Service officer, Marketing and Cash Analytics

Attend to customers enquiry and compalins within the stipulated TAT. Have an indept knowledge of company product and service. Managed technical aspect of marketing systems using CRM tools to generate, distribute and report on leads Computed, recorded and proofread data, records and reports from cash analysis, customer data and financila report Devised and evaluated methods for collecting data through surveys Questionnaires and opinion polls. Collaborate with team leads to determine and address needs to suit customer dynamics, departmental objectives and overall decision making

Education

University of ibadan, ibadan Nigeria

Jan 2010 – Jul 2013

Msw Social Works, Social Works

Covenant University Ota Ogun State Nigeria

Sep 2004 – Aug 2008

Bsc Demography and Social statistics , Demography and Social Statistics