Tom Balasa, Project Manager

ALORICA (WEST Contact Services Inc.)

Jul 2010 – Dec 2020

Alphaland Southgate Tower, Makati, City 1232

Order Manager / Project Manager

Coordinates the day project lifecycle of various products; Provides support for clients and ensure that service commitments exceed client expectations while adhering to corporate and departmental policies and procedures; Reports to the Area Manager, Director Manager, Sales Managers, Vice Presidents and clients regarding the progress and issues related to the projects; Retrieve reports from previous day's orders to verify accuracy and completeness of project information; Complete customer status calls at various milestones (touch points) throughout the project lifecycle to ensure that the project is completed within the required timeframe; Manage escalations; Works directly with the Provisioning Team /Assemblers/ Technicians/Engineers in any issues regarding Circuit. Establish an excellent working relationship with assigned client and continuously strive to improve the level of overall service that company is providing