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Tom Balasa

Project Manager

Manila, Philippines
Studied Mechanical at De La Salle Univ
Joined August 9, 2022
I am an employee who has developed an exceptional work ethic and unparalleled commitment and has a highly competitive outlook. Has proven ability to face challenges head on based on sound decisions and business ethics. Confident, creative and has excellent project management skills acquired from my more than Seventeen (17) years exposure to the Call Center/BPO industry.
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ALORICA (WEST Contact Services Inc.)
Jul 2010 – Dec 2020
Alphaland Southgate Tower, Makati, City 1232
Order Manager / Project Manager
Coordinates the day project lifecycle of various products; Provides support for clients and ensure that service commitments exceed client expectations while adhering to corporate and departmental policies and procedures; Reports to the Area Manager, Director Manager, Sales Managers, Vice Presidents and clients regarding the progress and issues related to the projects; Retrieve reports from previous day's orders to verify accuracy and completeness of project information; Complete customer status calls at various milestones (touch points) throughout the project lifecycle to ensure that the project is completed within the required timeframe; Manage escalations; Works directly with the Provisioning Team /Assemblers/ Technicians/Engineers in any issues regarding Circuit. Establish an excellent working relationship with assigned client and continuously strive to improve the level of overall service that company is providing
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De La Salle Univ
May 1987 – Sep 1992
Engineering, Mechanical