Tom Kevin, Online Business Management | Virtual Assistant| Customer Service Pro |

About

Hi there! How can I help you succeed? ✔✔✔ I know business is tough and I'm here to help you grow by sharing my expertise. With 11 years of Customer Service experience, Operations Management, Quality Assurance, Business Development as well as building Customer Support Systems for Start-up Companies, I have the knowledge and skills for us to work together smoothly. Let’s partner up together to reach to our goals! 💪💪💪 Here are the things that I could help you with: 1. Affiliate Marketing Management 2. Quality Assurance 3. Offline data processing 4. Email support 5. Customer service 6. Task Management 7. Project Management 8. Community Management. 9. Zendesk Ticketing System Set-up and Optimization I speak fluent English and have worked for US and UK companies for over 11 years. I am happy to tell you more about what Value I can add to your company!

Experience

3 Enrollment Marketing

Dec 2021 – Jul 2022

USA

Marketing Support Manager

Created and Maintained Zendesk Ticketing System for requests via email and IVR system. Responsible for making sure teams deliver their tasks on a timely manner as well as maintaining quality. Managed budget provided to each projects. Responsible for ensuring SLA is below 48 hours Making sure that concerns are being handled within quality and standards. Developing team members to help them provide the best customer service throughout all channels. Liaison between product and customers to make sure smooth communication at all levels.

Agent Hub 360

Jun 2021 – Nov 2021

United States

Operations Manager

Handling 20 ISA's for real estate agents. Developing and Improving core strategies in Sales and communication Responsible for client face to face interaction making sure they make business with us. following up with clients to make sure they reach their agreed goals Helping back end team to deliver goals set by clients and the company as well as analyzing trends to exceed KPI's Making sure that ISA's would follow up on their clients that were warmed up by ISA's to make the sale.

Swoosh English UK

Feb 2020 – Aug 2020

London UK

Business Development Director

Responsible for driving Swoosh English's business and increasing its revenue, identifying and developing new business opportunities and building and expanding the presence of the company and its brands. Leads sales and client-relationship management, tracks new markets and emerging trends, recommends new products and services, proposes and develops new strategic partnerships, writes proposals and plans, and guides long-term objectives to meet business needs and requirements through sales force. Answers client's questions and concerns in Salesforce.

Telperformance

Jan 2018 – Jan 2020

Philippines

Operations Manager

Working as manger operations for T-Mobile USA handling maximum of 150 agents at a time. Handling 3 LOB's (Customer service, Billing, Tech support) Responsible for leading and delivering complex client engagements that help identify, design, and implement creative business solutions for the company. Responsible for providing excellent customer service and determining the needs of the client.

Education

Cebu Technological University

Jun 2006 – Mar 2010

Bachelor of Science, Nursing

Tom Kevin

Online Business Management | Virtual Assistant| Customer Service Pro |

Skills

Languages