I pride myself on being a detailed-oriented, results-driven, growing operations professional. I am a keen learner with an open mindset, and I'm always appreciative of constructive feedback. I am also a team player and enjoy taking on new challenges and exploring ways to tackle the said challenge.
Experience
Baobab Consulting
Oct 2020 – Jun 2022
Remote
Operations Coordinator
-Informed new strategic business decisions by conducting in-depth research on international business regulations and tax implications for the company.
-Led the implementation of new company-wide systems by analyzing operational data and participating in internal audits.
-Increased staff efficiency by 5% by building work policies, procedures, and systems and ensuring that they were properly communicated to all members of staff.
-Structured the Human Resources process by developing, reviewing, and revising all contracts and maintaining the employee database.
-Co-authored an E-book guide, "Onsite to Online," breaking down the transition process from onsite to remote work, and recommending SME-friendly tools to make this transition more manageable and less of a financial burden.
Obenewa-Amponsah Associates
Aug 2021 – Jan 2022
Remote
Program Analyst
-Led to a 5% increase in the effectiveness of client coaching sessions by conducting relevant research in project management and leadership methods and restructuring sessions based on research findings.
-Led to an 80% increase in attendance of virtual events by co-facilitating sessions, managing event mailing lists and sending out post-event collateral.
-Researched and put together coaching notes and presentation materials for over 10 consistent clients and company retreats with feedback that the information given led to positive change.
- Created designs and official templates for company processes (SOPs, Policies, Job Descriptions. newsletters), holidays, and communication with clients.
Kigali Arena
May 2021 – Sep 2021
Kigali, Rwanda
Marketing and Operations Associate
-Achieved a 10% increase in customer engagement by leading a cross-functional team of 4 in researching, creating designs, curating content, and designing user experiences for the company’s website, media kit and newsletter.
-Ensured an effective operational process by co-managing stock inventory and staff across teams for the Basketball African League Event.
-Led to a 90% satisfaction rate from over 200 VIP clients for the BAL event by ensuring proper stakeholder management and efficient service delivery.
-Reduced time is taken to complete tasks by 80% by implementing project tracking and management tools to ensure smoother information-sharing processes within the team.
Vatel Hospitality and Tourism Business School
Jun 2019 – Dec 2019
Project Manager & Academic Recruiter
-Introduced and managed communication methods with interior decoration, food, and kitchen equipment vendors in Africa and Asia, ensuring quality products were successfully provided within a 6-month timeline.
-Increased forecasted customer traffic by 5% by recruiting, interviewing, and contracting renowned chefs and restaurant designers to ensure the optimal customer experience.
-Led the timely setup of the Nyurah Restaurant by managing the construction and the contractors to ensure that workflow was in alignment with the plan of the restaurant and quality products were provided on time.
-Increased applicant conversion rate by 30% by managing an applicant tracking system and implementing an effective communication strategy for over 300+ prospective students.
-Updated the e-learning platform with students' and teachers' information weekly, while providing support to students facing challenges with using the platform.
Education
African Leadership University
Sep 2017 – Jul 2021
BA International Business and Trade, Human Resource and People Management, Business Operations Marketing and Advertising