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Tosin Akinrinade

Lagos, Nigeria
Customer service representative at Nova concept
Studied Sociology at Bowen University
Joined July 26, 2023


As a Customer Service Representative, I am a dedicated and enthusiastic professional with a passion for delivering exceptional service and creating positive experiences for customers. My work interest lies in building meaningful connections with clients, understanding their needs, and providing effective solutions to ensure their satisfaction. Details about Myself as a Customer Service Rep: Background: I have a strong educational background and training in customer service principles and best practices. I am committed to using this knowledge to deliver outstanding service and uphold the reputation of the company I represent. Communication Skills: I pride myself on my excellent communication skills, both verbal and written. I am a good listener, which helps me understand customer concerns thoroughly and respond empathetically. I am articulate and able to convey information clearly and effectively. Patience and Empathy: I genuinely care about customers' concerns and treat each interaction with patience and empathy. I understand that customers may be facing challenges or frustrations, and I always strive to provide a calming and supportive presence to help them find resolution. Adaptability: I thrive in dynamic and fast-paced environments, and I am quick to adapt to changes in customer needs or company policies. This flexibility allows me to provide seamless service even during challenging situations. Problem-Solving Abilities: As a problem solver, I enjoy tackling complex customer issues and finding innovative solutions. I can think critically and creatively to address unique challenges, ensuring that customers' needs are met effectively. Time Management: I am skilled in managing my time efficiently, ensuring that I handle customer inquiries promptly and prioritize tasks effectively. Meeting service level agreements and responding to customer requests in a timely manner is a priority for me. Team Player: I value teamwork and collaboration, and I enjoy working with colleagues to share knowledge and collectively improve our customer service delivery. I am always ready to offer support to my team and contribute to a positive work environment.
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Nova concept
Jul 2021 – Present
Customer service representative
Job Description: Customer Service Representative As a Customer Service Representative, your primary responsibility is to deliver exceptional service to our valued customers, ensuring their needs are met, and their inquiries are resolved promptly and professionally. You will serve as the main point of contact for customers, providing support through various communication channels, such as phone calls, emails, live chat, and social media. Key Responsibilities: Customer Support: Provide courteous and empathetic assistance to customers, addressing their inquiries, concerns, and requests in a timely and efficient manner. Offer product information, troubleshooting guidance, and personalized solutions to ensure customer satisfaction. Order Processing and Tracking: Process customer orders accurately, ensuring a smooth and efficient purchasing experience. Keep customers informed about order status, shipment tracking, and any potential delays. Issue Resolution: Proactively identify and resolve customer issues, complaints, or escalations, employing problem-solving skills to ensure a positive outcome for the customer and the company. Product Knowledge: Maintain up-to-date knowledge of our products and services, staying informed about new offerings, promotions, and updates. Effectively communicate product features, benefits, and usage guidelines to customers.
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Bowen University
Sep 2012 – Jul 2016
B.Sc, Sociology