Tracy Jelley, Collections, Billing & Order Management Specialist

About

I have 8 years in collections & order Management & 10 years in office facilities & HR administration

Experience

4R Technologies

Aug 2018 – Apr 2021

cape town

Collections & Billing Specialist Agent

Daily and timely following up of set processes and procedures on assigned projects and Accounts within an automated work list to obtain account status (resolved, legal, or disputed) and payment resolution information. The process may vary between clients. Work independently, in an organised manner, prioritising work effectively so as to achieve assigned daily or week objectives/targets, accurately and timeously. Escalate obstacles encountered while processing accounts, to immediate Manager and/or to appropriate client contact in the United States Following established guidelines, professionally communicate (verbally, electronically via email, or approved messaging / face to face programmes) with Gaffey, Healthcare, and Co-workers at 4R Technologies, Following/Maintain patient, account and client confidentiality at all times, with adherence to HIPPA and Compliance Policy Guidelines. Processing end-to-end revenue cycle solutions from patient/eligibility through to billing and claims management, collections, payment verification and integrity within a computerised automated environment. Immediate and appropriate escalation of payer trends and issues to management which impact cash, aging and processes. Contacting United States Insurance Payors to resolve payment issues & strive to resolve the issues via online websites & phone.

Thomson Reuters

Nov 2014 – Jul 2018

cape town

Order Management Specialist

Responsible for accurate billing for a defined customer portfolio Assessing quality of incoming sales orders from Salesforce.com and approve / reject in line with set standards Investigate and resolve billing queries received from customers or internal stakeholders with emphasis on customer satisfaction & no billing queries over 30 days Upholding compliance rules by ensuring credit notes are released with appropriate level of internal approval Acting as a central point of contact for customers and stakeholders with regards to customer administration and billing Maintaining a clean pending orders book through diligent tracking and use of internal reporting and performance dashboards

Education

Damelin

Oct 2004 – Dec 2004

Diploma in HR, HR

Boston House College

Jan 1981 – Dec 1981

Matic, Matric

Tracy Jelley

Collections, Billing & Order Management Specialist

Skills

Languages