Tracy-Lee Bedwell, I have extensive experience in administrative tasks as well as customer support advisor,

About

I have extensive experience in administrative tasks as well as customer support (through chat, social media, emails, and telephone), and think I will be an asset to any business. I have the skills necessary to succeed in any professional setting, and I have the confidence to never back down from a challenge. I am a part-time student pursuing my national certificates in human resource management at the moment (N4-N6).

Experience

Atossa Capital

Sep 2022 – Present

Cape Town

Customer Chat Support Advisor

Quality checks all client accounts to make sure that they are compliant (FICA). Assist clients with onboarding. Manage comments on social media (Facebook). Contact clients telephonically should need be. Troubleshoot MT4&5 platform. Assist clients with any account-related inquiries via Live chat, messaging, WhatsApp, and email. Create updates for any FAQ page (website). Create and update can responses for support team members. Record absence or lateness to operations management. Created record of discussion for late or absent forms. Created leave request form. Ensure that all client and non-client queries are resolved at the highest level, professionally, and cost-effectively. Handling customer financial and banking details with integrity and confidentiality Verify all payment proof before sending it to the appropriate department.

Veracity Markets

Oct 2020 – Oct 2022

Cape Town

Customer Chat Support Advisor

Quality checks all client accounts to make sure that they are compliant (FICA). Assist clients with onboarding. Contact clients telephonically should need be. Troubleshoot MT4&5 platform. Assist clients with any account-related inquiries via Live chat, messaging, WhatsApp, and email. Created record of discussion for late or absent forms. Created leave request form. Ensure that all client and non-client queries are resolved at the highest level, professionally, and cost-effectively. Handling customer financial and banking details with integrity and confidentiality Verify all payment proof before sending it to the appropriate department.

Capita SA Maitland

Jan 2019 – Jan 2020

Cape Town

Customer Service Advisor

Assist clients with their Flight details and amend tickets as per the clients request. Educate clients on products and services available Assist clients in checking in before their flight and educate them on how to do it themselves via the online portal. Assist clients with any billing-related matter.

Education

College of Cape Town

Feb 2023 – Present

NATIONAL CERTIFICATES N4-N6: , HUMAN RESOURCE MANAGEMENT

Steenberg High School

Jan 2008 – Nov 2012

National Senior Certificate, Grade 12

Tracy-Lee Bedwell

I have extensive experience in administrative tasks as well as customer support advisor,

Skills

Languages