I am a customer service and client relations professional with a strong background in customer support, problem-solving, and process improvement. With experience in handling customer inquiries, resolving complaints, and managing client relationships across multiple industries, I excel at delivering exceptional service and ensuring customer satisfaction.
I am particularly interested in roles that focus on customer onboarding, support, and relationship management, where I can use my communication skills and technical expertise to help customers navigate products and services effectively. I thrive in dynamic environments where I can engage with customers, address their concerns, and contribute to a positive brand experience.
My strengths include strong organizational and time-management skills, active listening, and adaptability. I am highly proficient in CRM tools like Zendesk, Beehive, and Infobip, which enable me to streamline customer interactions and improve service efficiency. Additionally, my ability to analyze data, interpret customer feedback, and provide actionable insights makes me a valuable asset in enhancing customer support strategies.
I am passionate about delivering excellent customer experiences, fostering positive relationships, and continuously improving service processes to drive customer satisfaction and business growth.
Experience
TELEPERFOMANCE
Oct 2021 – Present
Nairobi
customer support Representrative
In my current role as a Bolt Operations Specialist, I provide high-quality customer support, operational assistance, and service optimization across multiple Bolt markets, including the United Kingdom, Ghana, South Africa, Nigeria, and Kenya. I handle customer inquiries, resolve complaints, and contribute to process improvements to enhance service delivery.
Key Responsibilities:
Customer Support & Issue Resolution – Respond to customer queries through various communication channels, ensuring fast and effective problem-solving.
Operations Support – Assist in managing supply operations, optimizing driver and customer experiences, and ensuring compliance with company policies.
Process Improvement – Collaborate with teams to streamline workflows, enhance customer interactions, and propose service enhancements.
CRM & Ticketing Management – Utilize CRM tools such as Zendesk, Beehive, and Infobip to track, document, and resolve customer issues efficiently.
Customer Education & Engagement – Provide clear guidance to customers, capture feedback, and identify areas for service improvement.
Through my problem-solving skills, adaptability, and expertise in CRM systems, I ensure smooth operations and contribute to customer satisfaction while supporting Bolt’s growth in diverse markets.
