I graduated from HUFLIT UNI. My major was Hospitality Management. I have experience working as Assistant Customer Service Manager 1 year in J&T exp Vietnam and now I'm a Community Operation Specialist for Meta at TDCX Thailand. Now I am waiting for an opportunity to develop myself in VN and also eagerly waiting to explore new things.
I am honest, hardworking and I had experience in management team. I assure you if you give me chance, I will give my best to your company. That's all about me thank you for giving me this opportunity to express myself.
Experience
TDCX Thai
Dec 2022 – Oct 2023
Bangkok
Community Operations Speacialist
Analyzing and reviewing content by the system, classifying and remove content according to client guidelines. - Assist our community and help resolve inquiries empathetically, accurately and on time. - Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content. - Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
J&T EXPRESS VIETNAM
Nov 2021 – Nov 2022
Vietnam
Assistant Manager Customer Service Department
- Receive problems and requirements of customers provided by CS staff. Guide & offer solutions to support CS staff to give feedback to customers. - Handle arising problems during delivery and receipt of goods - Combining with the marketing department to propose solutions in customer services - Independently communicate and coordinate operational activities with third-party vendors, shippers and internal operations departments - Processing the compensations document - Engage in targeted conversations that steer customers to solutions that address their needs. - Drive customer attraction and retention strategy to improve on customer loyalty. - Manage all of reports about transportation, inbound, outbound shipments
TRUONG THANH TECHNICAL SERVICES BUSINESS CO., LTD
Apr 2019 – Oct 2021
Vietnam
Sale Supervisor
- Receive and process purchase orders on the company's website and online orders - Check the orders have the correct prices, discounts, and product quality.. - Confirm the order information with customers and create order invoices. - Process the orders and confirm so that orders are delivered on time according to the customer's appointment schedule. - Make a report of inventory. - Supporting sales department if requested.
