Trevour Teofilo

Academy of Art University

Jan 2022 – Present

Remote

Admissions Representative

Recruited and retained 30-40 new students and transfers per semester by fostering a relationship with each student(and family) and illustrating a perfect picture of their college experience Delegated a seamless enrollment experience by providing new applicants with detailed financial aid information, ordering transcripts, and registering new students for their first semester classes Organized a portfolio of students by mastering programs such as salesforce and peoplesoft in order to enroll, register, order transcripts, take payments, and personalize each student’s experience Facilitated six information tours a week via zoom in order to motivate and inspire students(and their families) in the career of their dreams Generated up to 80 outbound calls per day in order to initiate two way communication to maintain progress in the admissions process Collaborated with team members in weekly meetings via zoom to maintain awareness of our goals, adapt to industry standard changes, and sharpen skills and techniques as a team

Hilton Hotel

Feb 2020 – Dec 2021

Portland OR

Guest Service Agent

Successfully reconciled guest escalations in a fast paced environment and created strong relationships by showing empathy during the covid 2019 pandemic and striving for the best possible customer experience Coordinated all incoming phone calls by using my extensive knowledge of the Portland area and the hotel to ensure the guest had a positive experience upon arrival and departure Enhance all Hilton Honors loyalty and VIP guest experiences by listening and fulfilling their specific guest requests and going above and beyond Generate between 20-50 new business and leisure reservations daily Successfully facilitated communication with many departments in the hotel(housekeeping, security, etc.) to ensure deadlines were met and all guests were taken care of

ADT Security

Apr 2019 – Jan 2020

San Diego, CA

Business Account Manager

Yielded high sales revenue by initiating sales with a wide variety of people including business owners/managers, warehouse managers, etc. Proficiently utilized multiple forms of technology and applications to complete the sales process (iPad, computer, phone) Frequently assisted customers to resolve any concerns at all points of the sale (initial point of contact, proposal, payment, installation, follow-up)

T-Mobile

Mar 2015 – Apr 2019

San Diego, CA

Retail Store Manager

Fostered a positive work environment by motivating the sales representatives through appropriate floor coaching techniques Led the team on business objectives and customer service standards to ensure sales and operation goals were met and exceeded every month Exceeded sales expectations by ensuring every transaction was handled with positive communication, building rapport, upselling when appropriate, and meeting customer needs

Skills