I am detail-oriented and eager to learn new things to assist customers and enhance my skills. I am confident in my ability to work diligently and quickly adapt to any task, ensuring that the job is done well.
Experience
Black Sire Technology Co. Ltd.
May 2022 – Sep 2023
Remote
Senior Customer Service Officer
• Respond to live chats professionally and answer customers' enquiries.
• Resolve customer issues and promote a good customer experience.
• Handle customer complaints, provide appropriate solutions and alternatives within
time limits; follow up to ensure resolution of issues.
• Ensure customer satisfaction and provide professional customer support.
