Experienced leader and problem-solver with a passion for helping teams run smoothly and efficiently. I specialize in organization, communication, and process improvement. With a strong work ethic and commitment to excellence, I consistently deliver dependable results while supporting business growth.
Experience
KTA Super Stores
Jan 1999 – Feb 2026
Kealakekua, Hawaii
Store Director
Lead and oversee all daily store operations, ensuring efficiency, profitability, and high customer satisfaction
Manage, train, and supervise staff, including scheduling, performance evaluations, coaching, and conflict resolution
Drive sales performance through strategic merchandising, promotional execution, and inventory management
Monitor financial performance, including budgeting, payroll control, expense management, and profit margins
Ensure accurate cash handling, reconciliation, and loss prevention procedures
Oversee inventory control, ordering, receiving, and vendor coordination
Maintain compliance with company policies, safety regulations, and health standards
Analyze operational data and implement process improvements to increase productivity and reduce shrink
Foster a positive team culture focused on accountability, customer service excellence, and operational consistency
Handle escalated customer concerns with professionalism and resolution-focused leadership.
