I am an accomplished Account Manager with a proven track record in building strong client relationships. My positive personality and experience with diverse cultures enable effective connections and leveraging strengths. I excel in working independently, adapting quickly, and maintaining composure in challenging situations. My exceptional customer service is evidenced by outstanding Google reviews and high client satisfaction ratings. With creativity, professionalism, and dedication, I consistently deliver exceptional results, contributing to my team's success.
Experience
Boxaroo Pte Ltd
Aug 2022 – Feb 2025
Remote
Account Manager - Sales
Demonstrated strong sales performance by successfully closing over 200 deals.
Received commendations for exceptional customer service, maintaining a 98% satisfaction rating based on client feedback.
Enhanced product costing efficiency, reducing the time required to add a product to the system by 80%.
Improved the invoicing system from manual to automated for fulfillment and shipping, doubling the processing speed and facilitating easier monitoring of all invoices and bills.
Managed comprehensive production status oversight, ensuring timely updates of all required documents and information to eliminate delays and streamline processes.
C&B Gastropub
Feb 2016 – Apr 2022
Singapore
Food and Beverage Service Manager
Built and maintained strong customer relationships, handling difficult customers professionally, and managed all aspects of business operations, including staff training, auditing, and organizing reports.
Conceptualized and managed marketing materials and strategies to drive sales growth, while overseeing ownership transitions and ensuring smooth progression and staff adaptation to new standards.
Cafe Euphoria
Jan 2014 – Feb 2015
Philippines
Supervisor
Oversaw shop construction, purchased necessary equipment, and established effective costing standards to maintain operational costs below 40%.
Increased sales by designing promotional materials, including the logo, menu, and marketing content, and running enticing promotions.
C&B Gastropub
Mar 2012 – Oct 2013
Singapore
Supervisor
Performed daily sales reports, oversaw floor operations, and managed employee training to enhance productivity.
Ordered stocks, executed monthly inventory, and maintained costs while ensuring all goods were accounted for.