Triza Ominah, Information Science specialiast

About

A self-assured, detail-oriented administrative professional who thrives in a fast-paced office setting and has a track record of impressing employers with her ability to quickly pick up on new systems and procedures. I am very thorough when it comes to gathering and presenting information, and I always make sure to include all relevant details and run thorough reports and analyses in the required format. I am also a dedicated computer technician with deep knowledge of countermeasures against cyber-attacks and other forms of malware. A dedicated worker who through the skills learned in skills and by being self-taught knows their way around updating systems and providing users with the ICT support they may need. Lastly, I am a passionate writer with experience in reporting, scientific writing, and research skills producing well-edited and conversed work that is autonomous and error-free Core Skills

Experience

Tornson Agencies

Jan 2022 – Present

Mombasa, Kenya

Administration assistant

Worked closely with the director, the general manager, and my immediate supervisors, and the field agents with a wide range of administrative duties. I was also tasked with managing their social media platforms and ensuring that we provide the clients with the best customer support and answering their queries. Key Responsibilities Monitoring Incoming emails and distributing to necessary members Managing office supplies and ensuring team members always have access to vital equipment and materials Answering incoming phone calls and acting as the first point of contact for customers Creating reports using the property manager tool on daily basis Follow up on clients’ and field agents’ work Retaining unhappy customers by listening to their issues and providing necessary solutions to them Ensure that customers receive extremely exemplary customer service during all contact with the company Ensure that all customer queries receive response within agreed timeframes Resolving customer complaints swiftly ensuring a mutually beneficial agreement is reached for both the customer and the firm Key Achievements Maintained up-to-date and accurate database and files for clients Providing 100% accurate reports Boosted conversion rate of usage of the digital platforms by improving the content on social media platforms engagements with the help of the manager

Distinction writers, competent writer

Jan 2019 – Present

Mombasa

Freelance writer

Passionate freelance writer with several years of experience in writing different papers on different subjects for a variety of clients. Adept knowledge in developing original content based on the needs of a client and committed to writing with integrity and dedication to the craft. Capable of conducting skilled research and achieving ultimate results for the clients. Key Responsibilities Applied strong writing, editing, and proofreading abilities to each assignment to produce the best possible content. Delivered high-quality, insightful, informative, and written content while meeting tight deadlines. Edited documents for grammar, clarity, content, and formatting. Completed writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology. Performed in-depth research into topics to write clear and accurate copy. Edited and proofread content to verify proper grammar, quality, and consistency with APA, MLA, Chicago, and Harvard style.

Kenya School of government

Jun 2021 – Oct 2021

Mombasa, Kenya

ICT support

Reporting to my immediate supervisor within the ICT Department, supporting users in all ICT related issues that occurred within the institution Key Responsibilities Identified hardware issues caused by component failures using approved diagnostic tools. Configured computers to network drivers and connected to printers and other peripheral equipment. Responded to assistance requests from users and directed individuals through basic troubleshooting tasks. Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. Detected and corrected error messages within software and hardware reporting systems. Documented repair processes and helped streamline procedures for future technical support actions. Disassembled computer systems to troubleshoot and resolve hardware issues. Removed malware and viruses from laptops and desktop systems using specialized software. Configured new employee work stations consisting of hardware, software and peripheral devices. Installed appropriate security patches to eliminate security vulnerabilities. Updated software versions with patches and new installations to close security loopholes and protect users.

Education

Kisii university

Sep 2017 – Dec 2021

Bachelor's of information science, information systems