Makutupi Molepo

Virtual Assistant

Message

Intro

Polokwane, South Africa

Virtual Assistant at Brand Tech

Studied Information Science at UNIVERSITY OF SOUTH AFRICA

Studied Humanaties at Damelin College

Studied National Senior Certificate at St Bedes High School

Consumer Services

Joined August 14, 2023

Skills

Languages

English

Fluent

Zulu

Basic

Southern Sotho

Intermediate

Tswana

Fluent

About

I am a solution focused person. In my current and all previous work experiences, I like to gain a deeper understanding of the clients’ needs and expectations. I work to streamline and improve communications, therefore increasing their satisfaction. I find it rewarding to genuinely help make a positive difference to their day and I particularly find it rewarding when I have to respond to difficult customer service problems or complaints.

Experience

Brand Tech

Dec 2022 – Present

Pretoria

Virtual Assistant

Technical and creative (social) assistance Various administrative tasks, including; • Answering emails and calls • Travel arrangements • Appointment scheduling • Data entry • Online file storage

Mmananya Primary School

Oct 2021 – Aug 2022

Polokwane

Education Assistant

• Assisting the school with administration work towards observation of Covid-19 regulations. • Sanitization of teachers, learners, non-teaching support and visitors • Assist students with lessons. • Help teachers mark tests and assignments. • Monitor students. • Accompany students. • Carrying out various supporting roles and programs.

V CELL CLINX SUNNYPARK MALL

May 2018 – Mar 2020

Pretoria

Customer Service

• Customer Service • Sales • Sales Reports • Booking for Repairs • Opening and Closing the Store

CONSULTA Pty Ltd

Nov 2014 – Dec 2017

Pretoria

CALL CENTER AGENT

• Outbound calls • Conducting surveys • Telephonic interviews

KINGSLEY HEATH WOODLANDS MALL

Oct 2012 – Oct 2014

Pretoria

Sale Representative

• Supervision • Cash balance • Banking • Filling • Orders • Answering calls • Sales reports • Customer service

Education

UNIVERSITY OF SOUTH AFRICA

Jan 2020 – Apr 2021

Certificate in Archives and Records Management, Information Science

Damelin College

Feb 2010 – Feb 2015

Diploma in Public Relations, Humanaties

St Bedes High School

– Dec 2009

MATRIC , National Senior Certificate