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Makutupi Molepo

Virtual Assistant

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Intro
Polokwane, South Africa
Virtual Assistant at Brand Tech
Studied Information Science at UNIVERSITY OF SOUTH AFRICA
Studied Humanaties at Damelin College
Studied National Senior Certificate at St Bedes High School
Consumer Services
Joined August 14, 2023

Skills

Languages

English
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Fluent
Zulu
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Basic
Southern Sotho
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Intermediate
Tswana
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Fluent
About
I am a solution focused person. In my current and all previous work experiences, I like to gain a deeper understanding of the clients’ needs and expectations. I work to streamline and improve communications, therefore increasing their satisfaction. I find it rewarding to genuinely help make a positive difference to their day and I particularly find it rewarding when I have to respond to difficult customer service problems or complaints.
Experience
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Brand Tech
Dec 2022 – Present
Pretoria
Virtual Assistant
Technical and creative (social) assistance Various administrative tasks, including; • Answering emails and calls • Travel arrangements • Appointment scheduling • Data entry • Online file storage
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Mmananya Primary School
Oct 2021 – Aug 2022
Polokwane
Education Assistant
• Assisting the school with administration work towards observation of Covid-19 regulations. • Sanitization of teachers, learners, non-teaching support and visitors • Assist students with lessons. • Help teachers mark tests and assignments. • Monitor students. • Accompany students. • Carrying out various supporting roles and programs.
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V CELL CLINX SUNNYPARK MALL
May 2018 – Mar 2020
Pretoria
Customer Service
• Customer Service • Sales • Sales Reports • Booking for Repairs • Opening and Closing the Store
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CONSULTA Pty Ltd
Nov 2014 – Dec 2017
Pretoria
CALL CENTER AGENT
• Outbound calls • Conducting surveys • Telephonic interviews
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KINGSLEY HEATH WOODLANDS MALL
Oct 2012 – Oct 2014
Pretoria
Sale Representative
• Supervision • Cash balance • Banking • Filling • Orders • Answering calls • Sales reports • Customer service
Education
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UNIVERSITY OF SOUTH AFRICA
Jan 2020 – Apr 2021
Certificate in Archives and Records Management, Information Science
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Damelin College
Feb 2010 – Feb 2015
Diploma in Public Relations, Humanaties
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St Bedes High School
– Dec 2009
MATRIC , National Senior Certificate