TYBCOM-61-UZMA Khan, Customer service Representative

Experience

Travel and tourisn co.

Mar 2017 – Jul 2018

Mumbai

Front desk Executive

Greeting visitors and customers upon arrival, offered assitance and answered questions to build rapport and retention Collected room deposits,fees and payments Answered multi line phone system to respond to inquiries and transfer calls to correct departments and personnel Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate

Travel and tourism co.

Mar 2016 – Aug 2017

Mumbai

Telecaller

Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develoo sales pipeline. Completed daily cold calling and outreach to build sales pipeline. Attended networking events, tradw shows and understanding of how to leverage abilities to exceed quotas.

Education

Royal college of arts, science and commerce

Jun 2018 – Apr 2021

Bachelor of commerce , Business

Royal college of arts, science and commerce

Jun 2016 – Apr 2018

HSC, Commerce

N.H english Academy

Apr 2016 – May 2016

SSC

TYBCOM-61-UZMA Khan

Customer service Representative

Skills

Languages