I have more than 12 years in the BPO industry. I have done Customer service, Technical Support, Sales, Customer Retention & Appoint Setter.
Experience
Sitel Group
Feb 2019 – Dec 2022
Nicaragua
Customer Service
▪ Address customer service inquiries in a timely and accurate manner.
▪ Give accurate and appropriate information to customer inquiry.
▪ Resolve customer complaints.
▪ Dealing with calls in a highly professional manner.
▪ Ensure customer´s expectations are met.
One Link
Oct 2017 – Jul 2018
Nicaragua
Retention & sales agent
▪ Answered customer’s questions regarding products, prices, and availability.
▪ Give accurate and appropriate information to customer inquiry.
▪ Resolve customer complaints.
▪ Provide resolution to customer’s concern to keep customer loyalty.
▪ Emphasized product features based on analysis of customer’s needs.
▪ Regularly exceed targeted sales goals.
▪ Dealing with calls in a highly professional manner.
▪ Initiate and close sales for a leading electricity provider.
Convergys
Feb 2016 – Oct 2016
Nicaragua
Sales agent
▪ Answered customer’s questions regarding products, prices, and availability.
▪ Emphasized product features based on analysis of customer’s needs.
▪ Regularly exceed targeted sales goals.
▪ Dealing with calls in a highly professional manner.
▪ Initiate and close sales for a leading provider of telecommunication.
Sitel Group
Sep 2009 – Feb 2016
Nicaragua
Customer Service & Technical Support
▪ Address customer service inquiries in a timely and accurate manner.
▪ Give accurate and appropriate information to customer inquiry.
▪ Resolve customer complaints.
▪ Dealing with calls in a highly professional manner.
▪ Ensure customer´s expectations are met.
▪ Troubleshoot smart phone devices & Broadband Service.