User's Cover Picture
User's avatar

Tyler Bradford

High level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Message
Intro
Managua, Nicaragua
Studied at Instituto Nacional Alva Hooker Downs
Joined April 20, 2023

Skills

Languages

English
-
Fluent
Spanish
-
Fluent
About
I have more than 12 years in the BPO industry. I have done Customer service, Technical Support, Sales, Customer Retention & Appoint Setter.
Experience
User avatar
Sitel Group
Feb 2019 – Dec 2022
Nicaragua
Customer Service
▪ Address customer service inquiries in a timely and accurate manner. ▪ Give accurate and appropriate information to customer inquiry. ▪ Resolve customer complaints. ▪ Dealing with calls in a highly professional manner. ▪ Ensure customer´s expectations are met.
User avatar
One Link
Oct 2017 – Jul 2018
Nicaragua
Retention & sales agent
▪ Answered customer’s questions regarding products, prices, and availability. ▪ Give accurate and appropriate information to customer inquiry. ▪ Resolve customer complaints. ▪ Provide resolution to customer’s concern to keep customer loyalty. ▪ Emphasized product features based on analysis of customer’s needs. ▪ Regularly exceed targeted sales goals. ▪ Dealing with calls in a highly professional manner. ▪ Initiate and close sales for a leading electricity provider.
User avatar
Convergys
Feb 2016 – Oct 2016
Nicaragua
Sales agent
▪ Answered customer’s questions regarding products, prices, and availability. ▪ Emphasized product features based on analysis of customer’s needs. ▪ Regularly exceed targeted sales goals. ▪ Dealing with calls in a highly professional manner. ▪ Initiate and close sales for a leading provider of telecommunication.
User avatar
Sitel Group
Sep 2009 – Feb 2016
Nicaragua
Customer Service & Technical Support
▪ Address customer service inquiries in a timely and accurate manner. ▪ Give accurate and appropriate information to customer inquiry. ▪ Resolve customer complaints. ▪ Dealing with calls in a highly professional manner. ▪ Ensure customer´s expectations are met. ▪ Troubleshoot smart phone devices & Broadband Service.
Education
User avatar
Instituto Nacional Alva Hooker Downs
Feb 2001 – Dec 2007
High School