Tyler Bradford, High level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

About

I have more than 12 years in the BPO industry. I have done Customer service, Technical Support, Sales, Customer Retention & Appoint Setter.

Experience

Sitel Group

Feb 2019 – Dec 2022

Nicaragua

Customer Service

▪ Address customer service inquiries in a timely and accurate manner. ▪ Give accurate and appropriate information to customer inquiry. ▪ Resolve customer complaints. ▪ Dealing with calls in a highly professional manner. ▪ Ensure customer´s expectations are met.

One Link

Oct 2017 – Jul 2018

Nicaragua

Retention & sales agent

▪ Answered customer’s questions regarding products, prices, and availability. ▪ Give accurate and appropriate information to customer inquiry. ▪ Resolve customer complaints. ▪ Provide resolution to customer’s concern to keep customer loyalty. ▪ Emphasized product features based on analysis of customer’s needs. ▪ Regularly exceed targeted sales goals. ▪ Dealing with calls in a highly professional manner. ▪ Initiate and close sales for a leading electricity provider.

Convergys

Feb 2016 – Oct 2016

Nicaragua

Sales agent

▪ Answered customer’s questions regarding products, prices, and availability. ▪ Emphasized product features based on analysis of customer’s needs. ▪ Regularly exceed targeted sales goals. ▪ Dealing with calls in a highly professional manner. ▪ Initiate and close sales for a leading provider of telecommunication.

Sitel Group

Sep 2009 – Feb 2016

Nicaragua

Customer Service & Technical Support

Education

Instituto Nacional Alva Hooker Downs

Feb 2001 – Dec 2007

High School

Tyler Bradford

High level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skills

Languages