Tyler Healy

Customer Service Representative

Message

Intro

Norcross, United States

Assistant Store Manager at Panera Bread

Studied at Gwinnett Technical College

Studied at Western Governors University

Restaurants

Joined May 5, 2025

Skills

Languages

English

Native or Bilingual

About

A supremely motivated single father, driven to find great success! Familiar with various computer systems, and comfortable around any piece of software, I'm a quick study when it comes to tech. Couple that with my background in face-to-face customer service, I am a professional when it comes to tricky customer situations.

Experience

Panera Bread

Jul 2021 – Present

Duluth, GA

Assistant Store Manager

Ensure quality and safety standards are met at all times through rigorous inventory and labor control, and training. Providing an exquisite customer experience to all guests at all times. Responsible for solo opening and closing, and handling large volumes of cash.

MCProHosting, LLC.

Jan 2021 – May 2024

Remote

Customer Service Representative

Handling inbound calls for customer issues, service complaints, payment issues and resolving all to the satisfaction of both the guest and the business. Used tools including: Slack, Zoom, Trello, as well as the full G-Suite. Maintaining strict professional conduct at all times.

Dollar General

Nov 2018 – Jul 2021

Flowery Branch, GA

Store Manager

Oversaw general merchandising, asset protection, inventory, and safety in a high volume retail establishment. Annual sales volume of store was $1.5m+, maintained all target KPIs, and drove the highest quality customer experience.

McDonalds

Aug 2012 – Nov 2018

Duluth, GA

Assistant Store Manager

Handled food safety in a fast food environment, and responsible for inventory control, and strong cash control processes. Responsible for up to 30 employees, and promoted 3 times over the course of my employment.

Education

Gwinnett Technical College

GED

Western Governors University

Bachelor's in Computer Science