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ubaid abbasi

Technical Support Specialist /Network Adminitrator

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Intro
Islamabad, Pakistan
Technical Support Specialist at Zones IT Solutions
Information Technology & Services
Joined April 18, 2023

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Languages

English
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Fluent
Urdu
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Fluent
About
Provided Level 1, 2 technical support to end users on proprietary software and applications, M365 End Point ,Exchange Server including installation, usage, and appropriate service level to warranty. Troubleshoot Outlook,Endpoints,One drive etc issues Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues. Established patterns to reoccurring issues and provided input to development teams.
Experience
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Zones IT Solutions
May 2022 – Present
Islamabad Remote US
Technical Support Specialist