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UCHECHUKWU ONWUKA

Customer Support & Customer Success Professional | Client Onboarding | Customer Relations | Administrative & Operations Support

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Intro
Nigeria
Studied HOME ECONOMICS EDUCATION at UNIVERSITY OF NIGERIA NSUKKA
Consumer Goods
Joined July 24, 2023

Skills

Languages

English
-
Fluent
About
I am a Customer Support and Customer Success professional with 6+ years of experience supporting customers, clients, vendors, and stakeholders across logistics, education, retail, and remote work environments. I have experience handling customer inquiries, resolving complaints, managing emails and follow ups, coordinating client onboarding, maintaining accurate records, conducting online research, and building strong professional relationships. I am organized, reliable, detail-oriented, patient, and solution focused. I take ownership of tasks, communicate clearly, follow through on commitments, and work effectively both independently and as part of a remote team. I am comfortable using Microsoft Office, Google Workspace, Slack, Zoom, Microsoft Teams, Trello, Asana, Canva, CRM systems, WhatsApp Business, and other digital tools. I am open to remote opportunities in Customer Support, Customer Success, Client Onboarding, Virtual Assistance, Administrative Support, and Operations. I learn quickly, adapt to new systems, and am committed to providing excellent service and delivering reliable results.
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Experience
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Joseph R
Jan 2026 – May 2026
Remote, USA (SunnyVale)
Tailor Onboarding Manager
Identified and onboarded qualified tailoring businesses, conducted online research and verification, collected onboarding information, coordinated follow ups, and maintained accurate digital records and professional relationships.
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Austin Martinson
Dec 2025 – Mar 2026
Remote, USA (Englewood)
Dedicated Virtual Assistant
Managed emails, scheduling, client communication, administrative tasks, digital records, and follow ups. Worked independently, maintained confidentiality, and ensured tasks were completed accurately and on time.
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thAlgoLab Inc.
Oct 2025 – Nov 2025
Remote, Canada (Calgary)
Research Project Participant
Completed structured online research assignments, recorded accurate observations, followed project requirements, maintained reliable information, and consistently met deadlines with strong attention to detail.
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Simak Logistics Ltd
May 2019 – Apr 2024
Lagos, Nigeria
Administrative & Relationship Officer
Handled customer inquiries and complaints, coordinated deliveries, managed customer and vendor relationships, maintained records, prepared reports, and supported daily operations. Contributed to a 30% improvement in operational efficiency
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The Communion School
Apr 2018 – Apr 2019
Lagos, Nigeria
Administrative & Customer Care Officer
Managed administrative records, correspondence, schedules, and stakeholder communication. Responded to inquiries, handled concerns professionally, followed up on issues, and supported positive relationships with parents and staff.
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CYC Ajeroson Trading Company Limited
Jun 2017 – Mar 2018
Lagos, Nigeria
Customer Service & Store Officer
Description: Assisted customers with purchases and product inquiries, processed orders, resolved complaints, provided after sales support, maintained inventory records, and coordinated with suppliers for timely order fulfillment.
Education
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UNIVERSITY OF NIGERIA NSUKKA
Oct 2012 – Jul 2016
BACHELOR OF SCIENCE IN HOME ECONOMICS EDUCATION, HOME ECONOMICS EDUCATION
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