Responsive Team Leader with expertise in employee management, training, and group leadership. Maintains
group safety and strict performance standards with successful monitoring strategies. Dedicated to accuracy and
customer satisfaction.
Motivated job seeker looking to obtain new, challenging position. Works well under pressure, adaptable, and
ready to be strong team player.
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered
hardworking, ethical, and detail-oriented.
Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to
help team succeed.
Willing to take on any task to support team and help business succeed.
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking.
Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator
with strong background cultivating positive relationships and exceeding goals
Experience
Social27 inc
Jan 2022 – Present
Richmond USA
Sr .Manager
prepare and present performance appraisals for Customer Service Representatives Manage backorder
maintenance
Handled escalated complex or high-level issues demanding authoritative decisions or resolution.
Supervisory duties include coaching, training and motivating staff to perform effectively. Customer service
managers must also create an environment where employees feel valuable to the organization.
Policies and Procedures make up the playbook that customer service agents follow to resolve customer
inquiries. Policies and procedures must balance satisfying customer needs and supporting the goals of the
organization. They require constant review and revision as customer needs change and the business
evolves.
provide accurate Customer feedback regarding products and services Approve, manage, and lead training
for team members
prepare and present performance appraisals for Customer Service Representatives Manage backorder
maintenance
