Highly accomplished & experienced “Customer Success Executive” with a background in 1st, 2nd line IT support provision across public and private sector organizations as well as broad and diversified experience in accounting, retail, sales and marketing along with broad ranging IT support experience coupled with a robust understanding of IT Infrastructure, operations and environments. I’ve been confidently delivering accounting services, customer service, support solutions to ensure optimal levels of performance and swift resolution of issues and queries.
Experience
Boost Commerce
Jul 2022 – Present
Remote
Customer Success Executive
Job Responsibilities:
Handling customers queries via HelpScout email and chat.
Supporting clients/partners through Slack, Skype and Grasshopper.
Track incidents and calls, entering data into the database timely and accurately.
Supporting clients by following the wide range of workflow. (Notion)
Scheduling a Demo call via Google Meet to demonstrate the way Boost app works.
Diagnosing the Shopify stores for implementing the Filter and Search features.
Executing the API’s request on the Shopify partner Dashboard.
Escalating issues to L2 and L3 using the workflow.
Asking clients, a collaborator access to manage and edit the Shopify store data.
Helping clients with billing queries.
Supporting clients by turning on the full sync on the store data by executing the API requests.
Submitting each task with the ticket ID’s using the Google Sheets.
Handling urgent client queries via Slack.
Attend daily team meetings and hosting the daily agenda.
Escalating issue to the backend team (L3) by submitting the task on ClickUp.
Using Slack channels to communicate between the teams.
Supporting each client ticket within the required time limit.
Accomplishing day to day KPI’s and work according to the QA guidelines.
