Umair Shah, Community Manager/Senior Customer Support

About

Professional with more than 5 years of experience in the customer service arena and more than 1 year of experience in the Community department. Track record of conferring with customers by telephone or in person to provide information about products or services. Expert in taking or entering orders, creating/canceling accounts, and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction English.

Experience

Firmtouch Trading Limited ( Olymptrade )

Oct 2018 – Mar 2022

Russia

Senior Customer Executive Manager

In this company, I started my job as a customer support specialist, my responsibility was to handle live chat and receive calls, per day I had to chat with 150 clients on live chat and 60 to 70 calls, as well as I had to close 40 tickets. After one year I got a promotion and received a position of Senior Support. As a Senior Support, my duty was to handle Expert traders and resolved their issues. I was also helping our support department with education. After one and a half years, I again got a promotion to Claim Manager and in this department, my duties were to design and implement various policies and procedures for claims. Provide services to all business requirements and ensure optimal handling of all claims and investigate all issues and provide training for all business units. Evaluate all new claims and administer all data integrity data and manage communication to the safety department.

Toyota India Motor Limited

Apr 2017 – Oct 2018

Pakistan

Customer Relationship Manager

Toyota Indus Moter company is a multinational company and I was working as a Customer Relationship Management Manager, my responsibility was to resolve customers' issues and listen to their problems. In a day I had to resolve 50 to 60 cases and report to my manager. I was also handling my team as Manager. I had to check all their work and report my HOD.

ICM Japan

Oct 2015 – Feb 2017

Japan

International Business Development

In this company, I was working as an international sales executive, ICM Japan is a used car exporting company and ,my region was New Zealand, I was selling cars in New Zealand, my target was to sell 20 to 30 cars every month. My experience was very good in this company because I was a good sales executive. I received awards many times to bring more customers in the company.

Cosmopolitan Mechanical Service

Jul 2014 – Sep 2015

Canada

Customer Service Representative

In this company, I was working as a customer service. My responsibility was to handle calls and answer to the customer about our product and listen to their complaints as well as answer emails.

Education

Govt Islamia Science College

Mar 2012 – Jun 2014

Bachler's in Commerce , Commerce

Umair Shah

Community Manager/Senior Customer Support

Skills

Languages