Umair Abbas, Certified Customer Service Professional

About

Professional customer service specialist with extensive experience in offshore and outsourcing. A strong team player who is friendly, and upbeat, and has a track record of building relationships with customers. driven to keep customers happy and make a difference in the success of the business. Concentrate on excellence, speed, and process improvement. With a remarkable drive for building relationships, fostering partnerships, and expanding enterprises, I am articulate, energizing, and results-oriented. I'm devoted to upholding my professional network to boost revenue and advance commercial objectives.

Experience

Calltastic Ventures LLC

Dec 2022 – May 2023

Remote (United States)

Customer Service Representative

Duties and Responsibilities: - Manage amounts of incoming calls - Respond to customer inquiries - Tracking customer functional requirements - Build a trust relationship for customer account loyalty and engage customers - Handle customer complaints and provide appropriate solutions - Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution - Process orders, forms, applications, and requests - Attracts potential customers by answering product and service questions and suggesting information about other products and services. - Generate sales leads - Manage customers' accounts - Maintain customer databases by updating account information - Set up new customer accounts by recording account information - Keep records of customer interactions and transactions

Kangaroo Advertising

Dec 2020 – Nov 2022

Remote (United States)

Sales Development Representative

• Prospect and qualify inbound leads, assessing the potential for new business opportunities. • Identify and research potential customers in the SMB market using online tools and other resources. • Conduct outbound lead generation through cold calling and email campaigns. • Work closely with the sales team to develop and execute targeted outreach campaigns to prospective customers. • Develop a deep understanding of Kangaroo Advertising Company's product offerings, value proposition, and target market. • Build and maintain a pipeline of qualified leads using CRM tools. • Meet or exceed monthly and quarterly lead-generation goals. • Collaborate with the sales team to refine sales strategies and messaging. • Continuously learn and stay up to date on the latest industry trends and developments.

MINDBRIDGE PRIVATE LIMITED

Feb 2019 – Jan 2021

Lahore, Pakistan

Technical Support Specialist

Answered a large number of calls from consumers, delivery partners, and merchants(McDonald's) in a professional manner from the United Kingdom and Ireland region. Identified issues, analyzed information, and provided solutions to problems. Created Salesforce cases for changing ownership, bank account details, and starting new application-related issues. Resolved restaurants and stores complaints with empathy. Scheduled a large number of calls back for PSD2, a legal entity, and documents related issues. documented every single action taken during the call as per the company's sops. Researched required information using available resources. Processed a large number of refunds to VIP(McDonald's) consumers directly in their bank accounts.

Education

Virtual University of Pakistan

Oct 2018 – Nov 2022

Bachelor of Science - BS, Computer Science

Umair Abbas

Certified Customer Service Professional

Skills

Languages