Ume Habiba, Customer Support Specialist

About

I'm a committed, friendly and hardworking customer service advisor with a passion for providing excellent customer service at all times. My excellent customer service and communication skills,combined with my relevant work experience make me a real asset to any organization that I work for.

Experience

Support solutions hub (Pvt)Ltd

Nov 2021 – Jun 2025

Lahore.

Customer support representative

I was responsible for providing exceptional service to customers by addressing inquiries, resolving issues and offering product support. My role involved communicating effectively through various channel's (phone,calls,emails, slack) maintaining accurate records of customer interactions and collaborating with team members to improve service quality. It's a project from Veezu in Sheffield (UK)formerly called City Taxis.

Live chat world wide( GITMIT)

Jan 2021 – Oct 2021

Lahore.

Call support specialist

Managed a high volume of incoming calls, ensuring prompt and professional communication. Utilized CRM tools to track customer interactions and feedback, contribute to continuous improvement of services.It was a project from USA about RV'S.

VGS( Voice Global Services)

Jun 2020 – Dec 2020

Lahore.

Sales representative

Specialized in selling energy product's, providing customer's with tailored solutions to meet their needs. Conduct outbound call's to generate lead's ,educate potential clients on product benefits and close sales effectively.

Education

Forman Christian College University, Lahore

Sep 2018 – Dec 2020

M.Phil Chemistry , Chemistry

Islamia University of Bahawalpur

Sep 2014 – Jun 2018

BS(Hons) Chemistry , Chemistry

Ume Habiba

Customer Support Specialist

Skills

Languages