Umenne Chioma, Customer relationship management

About

I am a customer relationship officer with 2 years of experience in the industry. Experienced in overseeing customer relations, addressing grievances, and resolving complaints effectively. Adept at coordinating service improvement initiatives and ensuring adherence to service charters. Excellent communication skills and a strong commitment to fostering positive customer relationships. I am a young and dynamic graduate of Industrial chemistry , quiet versed writing and media practices, computer software, seeking opportunity in a decent Organization where I can demonstrate my passion towards value addition while building an outstanding career. I am a very committed and result oriented individual with a high level of discipline, working towards achieving the goals and objectives of your organization and company .

Experience

Shillo vertical estate

Jan 2023 – Oct 2023

Abuja

Customer relationship officer

Advised customers on products and services, tailoring recommendations to meet their specific needs. Demonstrated excellent communication skills while selling products to businesses and corporate establishments. Analyzed customer communication requirements, collaborating with the manager to address critical concerns. Assisted customers in resolving inquiries, concerns, and technical issues promptly and professionally. Completed comprehensive training in CRM usage, leveraging a deep understanding of Product specification

Raw material research and development council

Feb 2022 – Jan 2023

Abuja, Nigeria

Customer support representative

Handled customer inquiries, and answered any questions and queries in person over the phone, and online. Handled customer inquiries, and answered any questions and queries in person over the phone, and online. Provided support and comprehensive product and service information to customers. • Identified opportunities to enhance customer experience and turned dissatisfied customers into happy customers. Maintained and regularly updated financial account information using computer Software programs.

Education

Abia state university, uturu, Nigeria

Jan 2015 – Sep 2019

Bachelors degree , Industrial chemistry

Umenne Chioma

Customer relationship management

Skills

Languages