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Umenne Chioma

Customer relationship management

Abuja, Nigeria
Studied Industrial chemistry at Abia state university, uturu, Nigeria
Joined December 4, 2023



I am a customer relationship officer with 2 years of experience in the industry. Experienced in overseeing customer relations, addressing grievances, and resolving complaints effectively. Adept at coordinating service improvement initiatives and ensuring adherence to service charters. Excellent communication skills and a strong commitment to fostering positive customer relationships. I am a young and dynamic graduate of Industrial chemistry , quiet versed writing and media practices, computer software, seeking opportunity in a decent Organization where I can demonstrate my passion towards value addition while building an outstanding career. I am a very committed and result oriented individual with a high level of discipline, working towards achieving the goals and objectives of your organization and company .
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Shillo vertical estate
Jan 2023 – Oct 2023
Customer relationship officer
Advised customers on products and services, tailoring recommendations to meet their specific needs. Demonstrated excellent communication skills while selling products to businesses and corporate establishments. Analyzed customer communication requirements, collaborating with the manager to address critical concerns. Assisted customers in resolving inquiries, concerns, and technical issues promptly and professionally. Completed comprehensive training in CRM usage, leveraging a deep understanding of Product specification
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Raw material research and development council
Feb 2022 – Jan 2023
Abuja, Nigeria
Customer support representative
Handled customer inquiries, and answered any questions and queries in person over the phone, and online. Handled customer inquiries, and answered any questions and queries in person over the phone, and online. Provided support and comprehensive product and service information to customers. • Identified opportunities to enhance customer experience and turned dissatisfied customers into happy customers. Maintained and regularly updated financial account information using computer Software programs.
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Abia state university, uturu, Nigeria
Jan 2015 – Sep 2019
Bachelors degree , Industrial chemistry