Usman Asif

Software QA - Data Analyst - Virtual Assistant

Message

Intro

Islamabad, Pakistan

Studied Computer Softwares at Barani Institute of Information Technology

Joined December 9, 2022

Skills

Languages

English

Fluent

About

A passionate and highly dynamic leader. Designed and developed a customer centric and holistic model across multiple business units delivering significant cost reductions whilst improving service quality and customer satisfaction. Increased customer satisfaction, loyalty and retention through net promoter score, loyalty schemes and segmentation. Led and motivated cross functional teams across varied cultures achieving and often surpassing key objectives and KPI’s. A good mentor, leading by example and working to a high level of integrity and commitment to any role I undertake from start to finish. Colleagues at all levels regard me as “inspiring to work with” and a collaborative team player and fun to work with. Specialties: Problem Solving and Decision Making Staff Motivation Clarity of thinking Exceptional analytical and communication skill Extensive background in communicating with a diverse population Customer profiling /Customer Trends Operational leadership / management Team-building, product and quality training and mentoring multi-lingual teams

Experience

Metropolitan Solution

Feb 2016 – Aug 2022

Islamabad

Assistant Manager QA

Conducting detailed analysis of business and technical requirements. • Creating test plans, test suites, test cases, bug reports using specifications and requirements. • Testing in the dev, Staging and Production QA environments • Performed manual testing of web-based application developed for internal needs • Participated in regular development and QA team meetings and discussions. • Performed smoke, functional, usability, regression, user acceptance testing • Updated and modified test cases to match constantly updated software requirements

Education

Barani Institute of Information Technology

Jan 2012 – Dec 2014

Masters in Computer Science, Computer Softwares