I would describe myself as an enthusiastic self-starter who is empathetic, passionate, committed and keen to details regarding every work activity. A young professional with multiple experiences in dealing with clients from different sectors - Fintech, Fashion & Luxury, Hospitality, Nightlife and other fast paced working environments; very resourceful, with effective problem-solving skills, and ability to prioritize and manage competing demands. With over 4 Years of dealing with various clients, I would really describe myself as a perfect fit for relating with customers because I have developed my customer service skills especially empathy and communication (with emphasis on voice toning).
Experience
Club 345 Enterprise
Mar 2022 – Dec 2022
Abuja
Manager
• Handled the recruitment, training and supervision of staff
• Managed budgets and embarked on market survey to keep suppliers in check
• Ensured compliance with hygiene, safety standards and healthy cooking
• Oversaw stock levels and ensured effective and efficient restock when it is due
• Professionally resolved customer enquiries and complaints and created a channel for customers to make suggestions which I reviewed bi-weekly
• Prepared and presented staff/sales reports to the management.
Nzuri Salon and Spa
Sep 2021 – Mar 2022
Lagos, Nigeria
Supervisor
• Took stock of supplies and embarked on market surveys for new products
• Developed a database for the salon’s customers and regularly sent out broadcasts on new products, promotions and discounts
• Created and maintained the firm’s social media page which grew exponentially in 4 months and turned over some customers from social media
• Resolved customer complaints professionally and increased the customer base of the firm
• Converted walk-in clients to regular customers through cross-selling and sometimes, upselling