Uzondu Anowai, Customer Service Professional

About

I would describe myself as an enthusiastic self-starter who is empathetic, passionate, committed and keen to details regarding every work activity. A young professional with multiple experiences in dealing with clients from different sectors - Fintech, Fashion & Luxury, Hospitality, Nightlife and other fast paced working environments; very resourceful, with effective problem-solving skills, and ability to prioritize and manage competing demands. With over 4 Years of dealing with various clients, I would really describe myself as a perfect fit for relating with customers because I have developed my customer service skills especially empathy and communication (with emphasis on voice toning).

Experience

Club 345 Enterprise

Mar 2022 – Dec 2022

Abuja

Manager

• Handled the recruitment, training and supervision of staff • Managed budgets and embarked on market survey to keep suppliers in check • Ensured compliance with hygiene, safety standards and healthy cooking • Oversaw stock levels and ensured effective and efficient restock when it is due • Professionally resolved customer enquiries and complaints and created a channel for customers to make suggestions which I reviewed bi-weekly • Prepared and presented staff/sales reports to the management.

Nzuri Salon and Spa

Sep 2021 – Mar 2022

Lagos, Nigeria

Supervisor

• Took stock of supplies and embarked on market surveys for new products • Developed a database for the salon’s customers and regularly sent out broadcasts on new products, promotions and discounts • Created and maintained the firm’s social media page which grew exponentially in 4 months and turned over some customers from social media • Resolved customer complaints professionally and increased the customer base of the firm • Converted walk-in clients to regular customers through cross-selling and sometimes, upselling

Education

University of Washington

Jun 2022 – Aug 2022

Project Management Certificate , Public Health

Nnamdi Azikiwe University

Nov 2013 – Aug 2017

Bachelor of Science , Psychology

Uzondu Anowai

Customer Service Professional

Skills

Languages