Vaishali Rana, Call centre manager

About

Analytical and solution-focused professional with 5+ years of experience in delivering Customer support. Currently looking for a globally remote job. Knowledge of English from level C2; excellent communication skills, competent oral and written speech. Possession of basic Microsoft programs. Confident pc user with access to internet and high end system availability. Seeking to leverage a broad customer support profile to secure a challenging position as a customer support specialist with the ability to hear the client and understand their needs. Ability to work in a team, Focus on results along with customer focused empathy. I hope I can be an asset to your organization.

Experience

Gettransfer Ltd.

Sep 2021 – Present

Chat support manager

Handling customer queries on Web Chat, E-mails. Educate current and potential customers with rides and service information. Maintain accurate customer records Identify and escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.

ocean digital

Jun 2020 – Aug 2021

call center manager

I worked with Mostbet handling clients and assisting them in gambling and sports betting queries over inbound calls. Resolves platform problems and queries by clarifying the customer’s issues, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. retention calls; Solving clients' inquiries; Building long-term relationships with Clients; Provide clients with up-to-date information about current offers / promotions of the company; Worked with a CRM system.

Sitel Group

Jan 2018 – Jun 2020

customer support executive

•I used to address customer issues over inbound call process. • Meet personal/customer service team sales targets and call handling quotas. •Handled complaints to building strategies for improving the overall customer experience and fostering loyalty. • Attracting potential customers by answering product and service questions and suggesting information about other products and services. • Manage large amounts of incoming phone calls. • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. • Contributes to team effort by accomplishing related results as needed. • Work with customer service manager to ensure proper customer service is being delivered

Education

Ambedkar University

Jun 2019 – Jun 2022

undergraduate, history

Vaishali Rana

Call centre manager

Skills

Languages