Throughout my career, I have developed a strong ability to handle a variety of customer inquiries, resolve issues, and ensure customer satisfaction. My experience has honed my skills in multitasking, where I efficiently manage multiple tasks while maintaining high-quality service. Additionally, I take pride in my empathetic approach to customer service, always striving to provide personalized support to each individual, ensuring that their concerns are addressed with care and professionalism.
I am confident that my background in customer service, combined with my strong communication skills, will allow me to make a positive contribution to your team.
Experience
Ibex Global Solutions
Oct 2017 – Mar 2024
Davao City
Customer Service Representative 2
As a Customer Service Representative specializing in DIRECTV and AT&T Billing and Sales, my key responsibilities include:
Managing inbound and outbound calls with professionalism and efficiency
Providing expert assistance with billing inquiries and ensuring an exceptional customer experience
Addressing customer concerns and offering tailored solutions for billing and sales needs
Upselling and cross-selling products and services to meet customer needs and enhance their experience"
