Hi my name is Vanessa kimone reid and my preferred name is Vanessa. I have over 5 years experience working in the bpo industry where I have worked as a customer service representative, a peak quality analysis a team lead and a peak supervisor, I have awards for top agent of the quarter and most outstanding team lead of the quarter. I strive to put out my best in any given task. I have demonstrated the ability to effectively handle situations or inquires while working within policy and standard. You will find I am detailed oriented and able to analyze, prioritize and resolve client request or issues quickly and effectively. I possess excellent communication skills both oral and written.
I have remarkable interpersonal, organizational and time management skills. I am well versed in Microsoft Office applications.Futhermore,I am able to support team goals along with finishing my assigned task which makes me a perfect fit for multitasking environment such as yours
Experience
Collective solutions
Sep 2022 – Present
Remote
Customer service representative
Help with refund, replacement, cancelling orders, track packages
