Highly skilled and results-driven Operations Manager with over 10+ years of experience in managing all aspects of business operations, including customer service. Proven track record of leading cross-functional teams to achieve operational excellence, increase efficiency, reduce costs, and improve customer satisfaction. Excellent communication, leadership, and analytical skills, with a strong focus on continuous improvement.
Experience
Securens System Pvt Ltd
Jul 2015 – Present
India
Territory Manager - Field Operations
• Lead the team to install and operation of CMS based 5th generation VSaas (Video Security as a service) E-surveillance closed circuit television system in Banking and Retail Sector.
• Implement the strategy at ground level and made changes according to situations to maintain the UP time of all the sites approx more than 95% as per SLA and TAT to prevent any incident.
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty, strong relationship and increase product and service level to increase revenue up to 30%.
• Increased profits by approx. 10% by CAPEX material for long term Projects.
• Financially prepare information about ongoing cost of daily bases operational activities, projects, corporate strategies and upcoming projects available to stakeholders in quarterly.
• Contributed to maintenance of more than 85% operating efficiency on all sites including Branches, ATM's and Retail Sector.
• Partnered with vendors and suppliers to effectively manage in defined budget with completion of task in TAT.
Inventory management to track the material and reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
