I am a Service Operations Senior IP Analyst, with several years of experience in trademark renewals and recordals worldwide. I have vast experience in managing customers, their escalations, with additional background in customer service and customer support. I am self sufficient, fast learner and a problem solver, that is used to working in high pressure environments.
Experience
Clarivate
Jun 2021 – Jun 2023
Belgrade, Serbia
Service Operations Senior IP Analyst
Apart from standard IP Analyst duties, managed the largest trademark portfolio. Analysed client issues and created new procedures. Organized training and quality control within the team. Provided support and assistance to team members regarding internal procedures and IP legal matters. Performed ad hoc manager duties.
Clarivate
Jan 2020 – Jun 2021
Belgrade, Serbia
Service Operations IP Analyst
Managed trademark renewals and recordals, in accordance with the client's specifications and trademark laws. Communicated with clients and IP lawyers globally, in a proactive, professional and customer focused manner. Monitored the reception of client's instructions, provided cost estimates and processed invoices. Drafted, executed and and obtained legal documents.
NCR
Jun 2017 – Dec 2019
Belgrade, Serbia
Global Command Center Analyst
Monitored the global supply chain, field service, service planners and evaluated their work internally. Handled dozens of customer accounts and their escalations on daily basis. Communicated with other departments in order to provide support to clients and resolve issues. Performed data gathering and analysis, in order to identify the root cause of issues.
NCR
Jul 2015 – Jun 2017
Belgrade, Serbia
Field coordinator
Effectively managed day-to-day field operations, while coordinating, monitoring and improving service activities. Provided support and guidance to service personnel, who performed repairs, maintenance and installationals. Assisted in defining/improving procedures.